Blandford Medical Centre - Ratings and reviews
Reviews
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Review titled Very good experiences
Rated 5 stars out of 5
by Mrs P - Posted on 16 November 2022
I have used Blandford Medical Centre for several years and have always been very happy with the service. The receptionists, in person and via phone, are always kind and understanding, working hard to help with any issues or appointments needed, and showing patience when I am worried or struggling with my health issues. The nurses are the absolute best! They are caring and understanding, making sure I am comfortable and offering information, when requested, helping to calm my anxieties when I am worrying and overthinking. The different doctors I have seen over the years have been amazing, listening and helping me with my health issues and guiding me towards different health support networks as necessary. I can honestly say, the kindness and empathy that all of the staff have shown me over the years has been incredible, I can not praise them enough. Thank you Blandford team!
Visited November 2022
Review titled Blandford Medical Centre
Replied on 17 November 2022
Dear Mrs P, Thank you for your kind and thoughtful feedback. I am extremely pleased that you have been happy with the service offered by the Blandford team, we do strive to do all that we can to help our patients. Your review will be passed to all of the team. Kind regards Caroline Jones Practice Manager
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Review titled Very quick response
Rated 5 stars out of 5
by Marianne Childs - Posted on 07 October 2022
Rang surgery on Thursday for an expedite letter to have my gallbladder removed, it's extremely painful (unbearable) 😕 rang the hospital the next day and having op on 3rd Nov 👍🤞 thank you so much for the quick response 👍😊
Visited October 2022
Review titled Blandford Medical Centre
Replied on 10 October 2022
Dear Mrs Childs, Thank you for you lovely review and your kind words. I am happy that we have been able to support you during this difficult time and that you have a date for your surgery that is not too far away. We wish you well and a speedy recovery following your procedure. Kind regards Caroline Jones Practice Manager
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Review titled Bad customer service & delusional management
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Receptionists are 9/10 rude and unwelcoming showing no sympathy for patients in need of medical attention. Went to complain to management but they are 100% adamant that their staff do an amazing job and they disregard all the bad reviews which to me shows that they are not willing to improve and are delusional about the service that is actually being provided. I don't go to the surgery very much so luckily my experience is kept to a minimum but then most of my experiences have been bad.
Visited October 2022
Review titled Blandford Medical Centre
Replied on 17 November 2022
Dear Patient, Due to the anonymous nature of your review, I am unable to investigate the issues you have experienced but if you wanted to contact the practice, I would be happy to discuss them with you. I always respond to every email or phone call request, and I have answered every review that has been posted while I have been PM. Unfortunately, we are not always able to give the patient everything they request as we are bound by NHS rules and guidance, but we will always explain why we are unable to provide a service that has been requested. Kind regards Caroline Jones Practice Manager
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
Prompt appointment everything explained, very clean, also able to book appointments on line with nhs app
Visited October 2022
Review titled Blandford Medical Centre
Replied on 18 October 2022
Dear Patient, Thank you for your review. We are trying to make more of our appointments available for online booking to make things easier for patients. This releases pressure on the phone lines for those patients that do not use online services. Thank you for using this service. Kind regards caroline Jones Practice Manager
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Review titled Very helpful
Rated 5 stars out of 5
by cindy edey - Posted on 13 October 2022
The pharmasist was so helpful to me talking through my problems. The best advise i have ever recieved. very understanding.
Visited October 2022
Review titled Blandford Medical Centre
Replied on 13 October 2022
Dear Mrs Edey, Thank you for taking the time to review your recent consultation. I am happy that you have found the experience to be beneficial. I will ensure that your comments are passed on to the staff member. Kind regards Caroline Jones Practice Manager
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Review titled Very efficient service.
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
It was a very good experience with the doctor I saw he was very caring and efficient, he made time to examine me and told me if I had any problems to make a appointment to come back and talk to anyone.
Visited September 2022
Review titled Blandford Medical Centre
Replied on 23 September 2022
Dear Patient, Thank you for your lovely review. I am grateful that you have taken the time to share your experience at the practice and I am happy that your experience has been a positive one. Kind regards Caroline Jones Practice Manager
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
He listened and took consideration of my concerns. Helpful, useful, informative, and over all I felt very comfortable & confident talking to him.
Visited September 2022
Review titled Blandford Medical Centre
Replied on 26 September 2022
Dear Patient, Thank you for reviewing your contact with the practice last week. I am happy that your experience was a positive one. I will pass your comments on to the team. Kind regards Caroline Jones Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2022
Phoned the surgery on Friday morning, after getting through the receptionist was very helpful and cheerful saying the doctor would call back, he did at 9.15am and invited me to appointment at 10.20am. Such a quick service and sorted so quickly with an injection and a prescription. A friendly GP that knows me definitely helped
Visited September 2022
Review titled Blandford Medical Centre
Replied on 26 September 2022
Dear Patient, Thank you for taking the time to review your experience at the practice. I will ensure your lovely comments are passed on to the staff. Kind regards Caroline Jones Practice Manager
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Review titled Super helpful Doctor and reception staff
Rated 4 stars out of 5
by Ansal T - Posted on 01 October 2022
After weeks of being unwell with a hacking and painful cough, I want to personally thank the doctor who called me and the reception staff who I spoke with at Blandford Medical Centre in Braintree. It’s easy to forget the unrelenting pressure that they are all under and the volume of calls that they have to answer on a daily basis. The doctor I spoke with went out of her way to help me after days and nights of painful coughing and difficulties with my breathing. She even phoned back three times when my phone signal cut us off. I can’t thank the doctor and the kind reception staff that I spoke with enough. My coughing is easing and I am breathing a lot easier. Knowing that there are good people who really care about the people in our community and our wellbeing makes such a difference. Thank you all for being outstanding and for taking the time to listen, and be here for me and us all, when it really matters. You are all officially awesome.
Visited September 2022
Review titled Blandford Medical Centre
Replied on 03 October 2022
Dear Ansal T, Thank you for your lovely review and for taking the time to rate your experience. I am glad you are starting to feel better following your call from the GP. I will ensure the GP and reception member that you spoke to are made aware of your kind words. Many Thanks Caroline Jones Practice Manager
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
Very rude, nurse fabricated what happened in the consultation, there was no sympathy or empathy. Made situation worse. no compassion. Surgery has really gone downhill. Had been with surgery for over 44 years and will now move.
Visited September 2022
Review titled Blandford Medical Centre
Replied on 10 October 2022
Dear Patient, Thank you for taking the time to review your experience at the practice. I am sorry that your recent experience has been negative. I always encourage patients to get in touch and discuss their issues to see how they can be resolved but of course it is your right to leave and register elsewhere if you feel this is the most appropriate for you. In the last 2 years we have recruited 50% more staff to the practice, offered considerably more appointments and now assist patients on the phone, video and face to face, we have excellent online services for booking and we are working extremely hard under difficult circumstances and pressures that the NHS has never encountered in its over 70 year history. I am unsure where we have gone downhill as you have not specified this but I am sorry that you feel we have fallen short of your expectations. I hope that you find the service you need at you future practice. Kind regards Caroline Jones Practice Manager