Woolwich Gentle Dental Care - Ratings and reviews
Reviews
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Review titled Poor
Rated 1 star out of 5
by Melissa Luhman - Posted on 22 February 2024
I have been at this practice for over 30 years. Never had any issues. Since being taken over, I'm hassled about making appointments, even called on a Sunday! Last appointment, felt like they were trying to sell me items. Couldn't even count my teeth correctly, (I have 2 teeth missing that never grew) and then told me I wouldn't get a clean as part of my check up as the equipment was in the cleaner so was told I would have to book a Hygenist appointment now for a clean (which would be Private so cost a lot more). Again, trying to upsell. I've always had my teeth cleaned as part of a check up. So basically I got my teeth counted for the cost of a check up. Won't be returning and neither will my family.
Visited February 2024
Woolwich Gentle Dental Care has not yet replied.
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Review titled Poor organisation
Rated 3 stars out of 5
by Stephen Cook - Posted on 16 September 2023
Having successfully completed treatment with a NHS root canal specialist, I made an appointment to return to this practice to have the tooth crowned. I later received a phone call to reschedule the appointment. When I arrived i was told the I now couldn’t be seen by the dentist as they didn’t realise it was for a crown (I had discussed this on the phone when I booked and all records from the root treatment had been emailed to them). I was told that if I kept this appointment I’d have to pay twice?? I was offered another appointment for the next Thursday or the only other alternative was November (over a months time)?? I was told that they don’t check patients notes when rebooking appointments therefore assumed I was coming for a check up??
Visited September 2023
Review titled Woolwich Gentle Dental Care
Replied on 29 October 2023
Dear Stephen, Thank you for your review. We take all feedbacks seriously. We are sorry to hear of your dissatisfaction and we would like to apologise for your experience. If you would like to discuss this further, please do not hesitate to contact us.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
I do not recommend this practice. The dentist cannot fulfil the basic of cleaning. I had explained before being examined my issue of specific build up. After being examined I had asked if my issue was resolved to which the dentist confirmed. When I had checked my teeth in the mirror at reception the build up was still there and clearly my teeth were not cleaned properly. I had then asked the receptionist to be seen again before making payment. I was seen again and only then the specific build up was removed. A half-hearted job.
Visited January 2023
Review titled Woolwich Gentle Dental Care
Replied on 08 August 2023
Dear Patient, Thank you for your review. We take all feedbacks seriously. We are sorry you had such experience; we will certainly take into consideration all your notes to improve our services. I regret I cannot leave a more detailed reply due to the laws of confidentiality but I will be happy to investigate the matter. I apologise for not being able to provide the service we aimed. If you would like to discuss this further, please do not hesitate to contact us.