Wickham Market Dental Practice - Ratings and reviews
Reviews
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Review titled Rude and unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
I am afraid my experience of the dentist at this practice mirrors that below. Very poor indeed and unprofessional. Rude, rushed and does not engage with patients or their concerns properly.
Visited September 2023
Review titled Wickham Market Dental Practice
Replied on 08 September 2023
Anonymous - all of us here at Wickham Market Dental Practice are saddened to read your review. We work hard to meet the demands of all our patients and understand that when under pressure we may sometimes in the eyes of some fall short. This is why we encourage feedback that we can then discuss as a team and use as a tool to further improve the service we provide. As you have reviewed us anonymously we are unaware of the appointment you experienced and the circumstances around it. Please could I request that you call me on 01728 746220 to discuss further so as a team the staff here can continue to improve the service we provide. Without context this is hard. Thank you. Sarah
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Review titled Bad experience
Rated 3 stars out of 5
by Anonymous - Posted on 31 March 2023
I saw a dentist recently as an emergency appointment who was cold, rude and made me feel bad for being there. The appointment felt rushed and it felt like they wished they didn't have me in their chair, as if they couldn't wait to be rid of me. For some this is unpleasant but not a huge deal and maybe they were just having a bad day. But as a patient with PTSD caused by previous medical treatment, their approach to my care that day triggered flashbacks, nightmares and tearfulness that affected me for nearly a week afterwards. Moving forwards I now risk these symptoms plus things like panic attacks when returning to the practice. It's a shame because usually I see someone else and they have always been polite and friendly and I've always felt at ease with them (as much as possible at a dentist!). I will stay at the practice because there is nowhere else to go but I will do my best not to be treated by this member of staff again.
Visited March 2023
Review titled Wickham Market Dental Practice
Replied on 13 April 2023
Anonymous - I am so sorry to hear about your experience with us here at Wickham Market. I am keen to discuss this with you and ensure your future appointments are booked with the clinician of you choice. Please contact me on 01728 746220 to discuss in confidence. Sarah (Manager)
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Review titled Excellent as alway.
Rated 5 stars out of 5
by Joyce Fay. - Posted on 13 July 2022
I was very grateful to be offered a cancellation as I urgently needed treatment. Both the dentist and I were hoping that the tooth could be saved however on the day I had to have an extraction. Not a pleasant experience but expertly handled and a week later I have had no problems. I would especially like to mention the kind your nurse who compassionately put her hand on my arm which I really did find comforting. Thank you once again to a wonderful team. Joyce Fay.
Visited July 2022
Review titled Wickham Market Dental Practice
Replied on 08 December 2022
Thank you Joyce for your kind review, I will pass on your feedback to our dental nursing team. We are glad that we were able to resolve your dental problems on the day.