Whitestar Dental Care
Unit Su3, The Exchange Mall, Lower Level,, Ilford, Essex, IG1 1ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Dentist.
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2024
I was totally relaxed with the service I received from my dentist. My dentist displayed concern for my well being and was always checking if i was in any pain. My Dentist explained in detail my options and the treatment was completed quickly. I would recommend happily recommend my dentist for any dental treatment.
Visited February 2024
Review titled Whitestar Dental Care
Replied on 08 May 2024
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider. Many thanks, The Dental Team
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Review titled Patient centred and truly caring
Rated 5 stars out of 5
by Arjun - Posted on 09 February 2024
Felt like what a text book experience of good practice should look like. I have been to many other dentists that always come across as being more worried about trying to milk as much money out of me as possible, rather than looking to actually care for the problem at hand. This practice had none of that - The biggest Positive I have ever seen. 1. From the reception over the phone - Answered quickly and were attentive to the problem, they let me speak and did not interrupt me (something notoriously annoying at Other Dentists and GP practices). 2. The Doctor - was very attentive, empathetic and clinically competent. Made me feel safe and at ease and well looked after. Couldn't recommend this dental practice enough. 3. My case was a little more complex being a NHS 111 emergency. An additional opinion was needed and was told I would get a call back - not only did I actually get a call back from the dentist I saw directly, she explained the situation to me very clearly over the phone and even phoned back when the call cut due to poor service to ensure I was correctly informed.
Visited February 2024
Review titled Whitestar Dental Care
Replied on 19 February 2024
Dear Patient, we would like to take this opportunity to thank you for choosing us as your dental practice. We are committed to providing good care and service to our patients in a warm and friendly environment. It is lovely to receive such kind comments about our team which reflects their hard work and dedication, and we will be pleased to pass on your comments to the team. Many thanks, The Dental Team.
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Review titled Fairly Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
Very friendly Dentist . Very informative, seen on time, but was too rushed, due this There was no patient care . I was not not able to connect with what the Dentist while she was giving advice. Dental nurse (May be on Training) was poking and hearting my gums. I had to call out twice to stop assisting the dentist. This was my first visit so overall I was satisfied but little care would have made a big difference.
Visited February 2024
Review titled Whitestar Dental Care
Replied on 08 May 2024
Dear Patient, Thank you for your feedback following your recent appointment. We are really sorry to learn you felt rushed and uncomfortable during your treatment. We are always looking at ways to improve our service and your feedback has been passed on for to the tam to help improve our service. We would like to thank you for choosing us as your dental care provider and for leaving your feedback. Many thanks, The Dental Team.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
So yesterday was my 4 or 5 th visit to same dentist but concern was different this time and I was told by her that fillings were required . During my initial visits I was having extremely bad tooth infection and she diagnosed my tooth and told me that I was having tooth fracture( next visit she didn’t found it) and she will treat it next time and but she forgot to prescribe me antibiotics due to which infection was spread all over my face , neck and head. Later when I took emergency appointment she tried to cover up that it she forgot to prescribe me antibiotics. Now yesterday I went for two tooth fillings and with first one it was all good but when she stared second filling I told her that one of the other dentist advised me that tooth was vulnerable and I should get root canal if pain occurs but I was totally fine no pains just mild sensitivity but this lady did not listened to me and tried taking out old fillings , only god knows how much pain I tolerated . After 4-5 injections pain was still there . I was crying loud in pain and she didn’t even showed any sympathy. So after taking out the old filling she filled the tooth again and told me that’s it’s the temporary filling & I should come for root canal after 3 months . Is this whole process joke to her ? I am no dentist but still understand if damage is near to root don’t touch it until you’re doing root canal . I went to her happy and came back crying in pain , my tooth which was not troubling me at all is constantly hurting. I don’t understand why she said that root canal was not required and after creating all mess with my tooth she realised that root canal was required , n it will be performed after 3 months and she kept saying that nerve was angry and irritated, come on I was in no pain you messed it up . I have felt worst pain of my life yesterday. I don’t know how people like you get qualified for dealing with vulnerable people. You should be banned from practice, it was not first mistake . Now I have temporary filling and at any moment I can get infections and without any reason I tolerated pain and will still have to go for root canal.
Visited February 2024
Review titled Whitestar Dental Care
Replied on 08 May 2024
Dear Patient, Thank you for leaving us your feedback. We aim to ensure that all of our patients feel cared for when visiting our practice and we continuously strive to provide good quality patient care and service. We are sorry to learn that you are unhappy following your dental care. If you could kindly contact the practice we will be happy to help answer any queries you may have around your treatment. Many thanks, The Dental Team
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Review titled My Dentist is great
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
The staff at the front desk on the other hand have no idea on how to speak to customers! They speak in a rude manner when theres no need for it! They need customer facing training If it wasn't for my Dentist i would go else where.
Visited February 2024
Review titled Whitestar Dental Care
Replied on 14 January 2025
Dear Patient, Thank you for taking the time to leave us your feedback. Naturally we are disappointed to learn of your experience and always grateful for opportunities to improve our service. We would like to apologise if we did not meet your expectations at your recent visit to our practice. Please be assured your feedback has been shared with the team to help improve our service. If we can be of any further assistance please contact the practice directly. Many thanks, The Dental Team
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Review titled I recommend this clinic blindly....
Rated 5 stars out of 5
by Panagiotis Kourouklis - Posted on 15 March 2024
It was an emergency appointment with 2 broken teeth. The receptionists were warm and helpful. The dentist called me after a couple of minutes. I informed her about my needlephobia and she thanked me. Her hand was angel's hand , and I didn't feel pain at all. She took x-rays and used temp filling to one of the 2 broken teeth. Unfortunately, the clinic is far away from my home to register to them.
Visited February 2024
Review titled Whitestar Dental Care
Replied on 08 May 2024
Dear Patient, Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Many thanks, The Dental Team
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Review titled Excellent practice
Rated 5 stars out of 5
by H Singh - Posted on 09 January 2024
The Dentist who attended to me at my recent emergency appointment was calm, polite and reassuring. All my queries were explained in a patient and professional manner. Additionally, the receptionist was most helpful too. A pleasant experience under the circumstances. Thanks to all.
Visited January 2024
Review titled Whitestar Dental Care
Replied on 06 February 2024
Dear Patient, thank you for your feedback. We always try our best to put the patient and their care at the centre of everything we do. We are pleased to learn you received excellent treatment from the team. Many thanks, The Dental Team.
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Review titled Great practice
Rated 5 stars out of 5
by John Harty - Posted on 19 January 2024
Fantastic and reassuring service. Highly recommended by a person for whom a dentist's surgery is not their favourite place.
Visited January 2024
Review titled Whitestar Dental Care
Replied on 06 February 2024
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Whitestar
Rated 5 stars out of 5
by Duncan Kamau - Posted on 17 January 2024
The dentistry has expanded which is good in providing more booking services to the community ,very professional staff front of service staff and the staff in general.
Visited January 2024
Review titled Whitestar Dental Care
Replied on 06 February 2024
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Clean warm and professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Even though I hardly see the same dentist twice they have all been good. The practice is spotlessly clean and a very warm and welcoming. I am kept informed of any changes by text or email and I am happy so far with the service.
Visited January 2024
Review titled Whitestar Dental Care
Replied on 06 February 2024
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.