Whitecross Dental Care Limited - Ratings and reviews
Reviews
-
Review titled Canceled appointment
Rated 2 stars out of 5
by Salim - Posted on 25 April 2024
We booked all family to checkup in December and we gots the april date so when the date nearst canceled the appointment and now available again in November , asked questions replied to checkup private customers
Visited April 2024
Review titled Whitecross Dental Care Limited
Replied on 09 May 2024
Hi Salim, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice and you have had your appointments postponed. Unfortunately, appointments are in extremely high demand at the moment and our dentists diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. We will always offer patients private options to access dentistry, outside of the practices NHS obligations, so our patients can make an informed choice on their dental care. Kind Regards Julie Wood - mydentist Patient Services Team Leader
-
Review titled Receptionist regularly puts phone down on waiting customers
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
Just absolutely rubbish customer service from this dentist. Waiting for ages to get through then when you’re close they will clear the queue by hanging up on the waiting customers. This has only started to happen recently, so is not an issue with their phones.
Visited August 2023
Review titled Whitecross Dental Care Limited
Replied on 30 August 2023
We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to talk to you Kind Regards {my}dentist Patient Support Team
-
Review titled Great Dentist
Rated 5 stars out of 5
by Deena Parker - Posted on 29 March 2023
After searching for what seemed like forever for a dentist for my partner, the wonderful practice manager here sorted a registration out for him and the fantastic reception team got him an appt ASAP. After 1 month of being registered here, everything is nearly sorted with the last appt being tomorrow. This practice is brilliantly new, clean and one of the best dentists I have ever seen and I work in the NHS. All the staff here are a credit to the company they work for and should be very proud of the service they are providing. Thanks all
Visited March 2023
Review titled Whitecross Dental Care Limited
Replied on 20 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader