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Victoria Square, St Helens - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Poor

    Rated 1 star out of 5

    by Anonymous - Posted on 09 February 2023

    Dentist cancelled my 9 year old appointment and no alternative arrange , she suffers from abscesses . Been trying to ring since yesterday , rang 36 times yesterday and 13 times today . Nobody answering , or ringing back after leaving messages . Appalled at this dentist . Would not recommend to anyone .

    Visited February 2023

    Report as unsuitable

    Victoria Square, St Helens has not yet replied.

  2. Review titled Bad customer service

    Rated 2 stars out of 5

    by J Winstanley - Posted on 26 October 2022

    The practice sent us appointment reminders on Monday 17/10 for the three boys for Thursday 20/10 only to get there, they are closed due to no staff. Telephone is dead. Google search return as “permanently closed”. No communication at all. Prior to that they have cancelled my appointment twice. They called on the day 06/10 that they can’t see me for 5pm coz the practice close at 5.30. They rebooked for 24/10 but they did not send confirmation/reminder of the appointment. After being closed on 20/10 I have tried to ring to check if they re-open but there’s no answer.

    Visited October 2022

    Report as unsuitable

    Victoria Square, St Helens has not yet replied.

  3. Review titled not good

    Rated 2 stars out of 5

    by Anonymous - Posted on 07 October 2022

    Cannot get through on the phone. Treatment not complete and last 2 appointments cancelled. Last appointment said that computers had failed

    Visited July 2022

    Report as unsuitable

    Review titled Victoria Square, St Helens

    Replied on 14 October 2022

    Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable