The Manor Dental Surgery - Ratings and reviews
Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 01 February 2024
Never had any issues with the practice. Always managed to get appointments within a reasonable amount of time. The practice is clean and the staff are friendly. I accompanied my mum today and the appointment went great, however when we got to reception we were disappointed. One of the receptionists was perhaps arguing or discussing something very loudly in front of us with another colleague. This seemed very unprofessional as it was about personal matters and foul language was used. This is not something we expected from staff who are greeting patients and who work at the front of the house!
Visited January 2024
Review titled The Manor Dental Surgery
Replied on 01 February 2024
Thank you for taking the time to make me aware of this. I am disappointed to read this but appreciate the feedback. That is not the standard that is expected from our team. Please accept my apologies for your experience. If you wish to discuss it further, please do not hesitate to contact the practice and ask to speak to the Business Manager. Your feedback is appreciated.
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Review titled Poor service fobbed off
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
What has happened to this practice, seriously deteriorated The service is very poor other dentist don’t want to see you if u have problem Just get fobbed off Having to go private to sort out issues that should have been fixed on NHS I don’t recommend this place just as bad as others in the area
Visited January 2024
Review titled The Manor Dental Surgery
Replied on 25 January 2024
Dear patient, Thank you for the feedback, I am sorry to hear this. If you would be happy to discuss this in more detail, please contact the practice and ask to speak to Anna Sammut, Business manager.
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Review titled Care and Compation
Rated 5 stars out of 5
by Lorraine Wood - Posted on 22 June 2023
I could not rate this dentist enough 10/10. They are so caring when it comes to a nervous patient like myself. I went in petrified and tearful but the staff and the dentist calmed my nerves and helped my through the process. There was no rush, they just took their time until I felt comfortable. Everything was explained from start to finish. The care of this practise is above and beyond, I would highly recommend to anyone, nervous or not. I cant thank them enough for helping ease my nerves. Thank you so much to the dentist and all the staff for all their care and time taken to reassure me.
Visited June 2023
The Manor Dental Surgery has not yet replied.
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Review titled Rubbish filling
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
Came in for treatment had a poor filling placed still in pain dentists are rushing in and out fast poor care didn’t seem experienced Won’t be back avoid
Visited May 2023
The Manor Dental Surgery has not yet replied.
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Review titled No contact
Rated 2 stars out of 5
by Anonymous - Posted on 29 May 2023
I've tried phoning, leaving messages, sent email and sent SMS but all to no avail. What is happening? I only want confirmation of my referral to Birmingham dentist
Visited May 2023
Review titled The Manor Dental Surgery
Replied on 31 May 2023
Good Morning, I am sorry to hear this, if you could please contact the practice we will ensure this is confirmed for you. We have had a problem with a phone line, this has now been resolved. Please accept our apologies for any delay, if you want to discuss further please ask to speak to the Business Manager, any feedback is always appreciated.