The Heathway Dental Surgery
276a Heathway, Essex, Dagenham, RM10 8QSContact details and opening times
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2025
When I arrived at the practice, I asked the receptionist how many people were ahead of me and she said 5 people. I waited for over an hour passed my scheduled appointment time to be seen. Second time this has happened to me at this practice with the same dentician. I walked in and informed the dentician that I had been waiting for over an hour. She informed me that emergency patients were booked in before my appointment time and that is why I had to wait. I told the dentician, if that was the case, it would have been considerate of them to inform me ahead that my appointment would run so late. The dentician informed me that she does not like my rudeness and will instruct the receptionist not to book any of my future appointments with her. I asked her that am I not allowed to express myself having waited for over an hour for an appointment. The dentician said that she is always running late and that my rudeness will not be tolerated. I was not rude. I simply expressed my unhappiness with the ridiculously long wait. This dentician simply could not handle a conversation and has thus banned me. I would not recommend this practice. I moved from Westminster and unfortunately this is the closest dental practice to me. But it is a far cry from the professionalism I experienced in Westminster.
Visited April 2025
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