The Bridges Dental Practice - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Kim R - Posted on 15 March 2024
From the receptionist through to the Dentist I was shown professionalism, empathy , friendliness I consider this to be a dental practice second to none.
Visited March 2024
Review titled The Bridges Dental Practice
Replied on 19 March 2024
Dear Kim Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Lisa Inns - Patient Services
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Review titled Badly
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
Sure, here is a bad review for The Bridges Dental Practice: **The Bridges Dental Practice: Unreliable and uncaring** I have been a patient at The Bridges Dental Practice for several years, but in the last year, I have been very disappointed with the service I have received. On three occasions, my appointments have been cancelled on the day before, without any explanation or apology. This has been extremely inconvenient and disruptive, and has left me in pain and discomfort. Most recently, I have been experiencing severe pain in one of my teeth. I called the practice to request an emergency appointment, but I was refused. I was told that I could book a routine appointment in seven weeks' time. This is completely unacceptable! I am in pain now, and I need to see a dentist as soon as possible. I am very disappointed with the way I have been treated by The Bridges Dental Practice. They are unreliable and uncaring. I would not recommend this practice to anyone. I would also like to add that I am not the only patient who has had this experience. I have spoken to other patients who have also had their appointments cancelled at the last minute, or who have been refused emergency appointments. This is clearly a systemic problem at the practice. I urge anyone considering registering with The Bridges Dental Practice to think twice. There are many other dental practices in the area that offer a much better level of service.
Visited October 2023
Review titled The Bridges Dental Practice
Replied on 02 November 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great Practice
Rated 5 stars out of 5
by Linda Richards - Posted on 14 April 2023
I always find the staff friendly, reassuring and as a nervous patient I’m always made to feel relaxed . Through the treatment everything that the dentist is going to do is explained to me
Visited April 2023
Review titled The Bridges Dental Practice
Replied on 20 April 2023
Dear Linda, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and that your clinician explained the process in such a positive way, we look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2023
Denied an emergency appointment, despite being in excruitiating pain, reason given, I did not follow up with treatment previously (this was due to cost) I was told I could come in for a routine check up seven weeks later. Absolutely callous way to treat patients|!
Visited March 2023
Review titled The Bridges Dental Practice
Replied on 25 April 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Friendly and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
Friendly and efficient service provided by all the staff. Appointment was on time. Good use of text reminder for appointment
Visited March 2023
Review titled The Bridges Dental Practice
Replied on 18 April 2023
Dear Patient This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
On the last 3 years I have been passed on 3new dentist , the last 1 have done some work what's creating infection every 2-3 weeks. Now I cannot have a appointment because his only work part-time and they don't have any other dentist available
Visited December 2022
Review titled The Bridges Dental Practice
Replied on 18 April 2023
Dear Patient, Thank you for your feedback. We do always try to put a patient with the same dentist as we understand that patients build a relationship with their clinician. However, despite our best efforts to provide continuous care for our patients, unfortunately it is not always possible for a patient to see the same dentist, as various circumstances can mean it is not always possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good Service
Rated 5 stars out of 5
by Trevor Wilson - Posted on 31 December 2022
I phoned for an emergency appointment and got one two days later which I think was very good for the Christmas period.
Visited December 2022
Review titled The Bridges Dental Practice
Replied on 09 January 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Exceptional practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 December 2022
Reassured by the friendly professional, caring way my severe phobia and treatment was handled, a first class team.
Visited December 2022
Review titled The Bridges Dental Practice
Replied on 06 December 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Friendly and professional
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
I have not been to the dentist regularly throughout my life and my teeth were bad, Thanks to the surgery I can smile again. The staff are warm,polite and professional.I would strongly recommend them to anyone
Visited November 2022
Review titled The Bridges Dental Practice
Replied on 20 December 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Georgina Smith - {my}dentist Patient Services
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
Amazing dentist practice from reception team to my dentist . Nhs patient treated like a private patient every time .
Visited August 2022
Review titled The Bridges Dental Practice
Replied on 16 September 2022
Good Morning, Thank you for your lovely feedback and taking the time to write this review. We are pleased that you are happy with the service delivered from our Clinician and look forward to welcoming you back to the practice in the future. Kind regards, Patient Support Team