St Johns Wood Orthodontic Clinic - Ratings and reviews
Reviews
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Review titled Great practice and service
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
My son had braces put on at the practice. The technician was very knowledgeable and the whole process went smoothly. Thank you!
Visited June 2023
St Johns Wood Orthodontic Clinic has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Hanan Rashid - Posted on 20 June 2023
Very satisfied of the service and staff. It was very qyick and very organised and i wohld hughly reccomend the practice. Overall i was very happy.
Visited June 2023
St Johns Wood Orthodontic Clinic has not yet replied.
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Review titled A dreadful experience - normally excellent
Rated 2 stars out of 5
by Anonymous - Posted on 10 May 2023
Reviews are welcome it says in reception. I agree, so we improve and have feedback. So here is our's. Today was disappointing. Sadly it undid our positive view of the practise as a whole. We arrived to a prickly reception in chaos. Unprofessional chatter about a missing remote and if they will like the Ole Steen cake this time! We were treated as if we were taking up their time both at reception and during the appointment. In fact, when i rang yesterday for an appointment for my daughter's broken brace and politely asked for an appointment I was told that they were "only the NHS". We have never viewed the practice as "only" anything. Today when i asked why everything was not like usual i was barked at with "it's a stressy place here!". Other clients were rattled too and sitting quietly. When told to enquire at the desk about a possible cancellation for follow up, I was told that I must be lying. Enough said, the practice was not at its best today. Our first such experience at the clinic but still not professional. A very upset daughter and asthmatic mother.
Visited May 2023
St Johns Wood Orthodontic Clinic has not yet replied.
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Review titled Highly recommend this practice
Rated 5 stars out of 5
by Charlotte - Posted on 18 May 2023
My daughter has been in the care of this practice since September 2020. This reflects the original state of her teeth, not any delay in care. The orthodontist and practice nurses have been exceptional. Patient, caring and communicative. They were also firm when needed (eg about effective brushing with braces)! We always understood each step of the process and what we were aiming for. The end result is magnificent, the improvement is unimaginable! We would also like to acknowledge the Reception team who have always done their best to find appointments, taking into account school timetables and exams. Thank you all so much, we are most appreciative of your effort and expertise.
Visited May 2023
St Johns Wood Orthodontic Clinic has not yet replied.
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Review titled Poor reception communication
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
I haven't been to the practice yet. My son was referred to them and I had the most distressed experience over the phone. I called to find out about my son's name on the list. The receptionist was rude and threatening me to end the call if I didn't speak to her in a low voice.she accused me of shouting at her and she ended the call straight away. She didn't even listen to me. By the way it was my second phone call and this time I returned a call from the surgery. She was not very helpful and she upset me a lot.
Visited April 2023
St Johns Wood Orthodontic Clinic has not yet replied.
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Review titled Efficient, on time, professional, pleasant
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2022
Efficient, on time, professional, pleasant Efficient, on time, professional, pleasant Efficient, on time, professional, pleasant
Visited September 2022
St Johns Wood Orthodontic Clinic has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 June 2022
My son had braces fitted and has just had them removed, have had no problems throughout his treatment, everyone was super helpful and polite, treatment was excellent and had no complications, his teeth look amazing
Visited June 2022
St Johns Wood Orthodontic Clinic has not yet replied.