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St Andrews Dental Practice - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Not Happy

    Rated 2 stars out of 5

    by Charlene B - Posted on 24 January 2023

    I managed to get a place at this dental surgery for my son before the pandemic in 2019, which was fantastic at the time as previously he had been going to my one in Sandy (where I am registered, I am his mother) as we are relatively new to the area that was the only NHS dentist available at the time. However, we live in Biggleswade and it was great he had finally made the top of the waiting list or so I thought then. Firstly, he was forgotten about after all the lockdowns and had to chase up a appointment for him, finally, my dentist in Sandy however didn't forget about me and was invited to my own check up sooner than my son. We was made to feel guilty that one of our son's molars had pitted, which now he had to be seen more regularly to monitor this, now his NHS registered dentist at this practice has left last year in 2022. So, my son was last seen in September 2022, been getting dental check up reminders recently only to be told to today that they have a new dentist but they are not NHS registered and would I like to go private. No, I wouldn't the whole point I got him moved to this one is that his dental care became less disruptive around his schooling and now it seems we are being forced into private care, and now I cannot put him back at my old dentist in Sandy as they also have a waiting list and been too long between visits as I moved him to this nearer dental practice for well intentioned reasons. However, I am not happy for two reasons as they forgot about my son after the lockdown period, which they admitted was an administration error and now for the disruption that we are now left without a dentist and son's dental care is suffering. He is 9 years old and should be getting regular dental care, particularly as his adult teeth are now emerging, his teeth are suffering due to the lack of dental care in this area! All children should be entitled to NHS care! It is a disgrace, this country is a disgrace!

    Visited January 2023

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    St Andrews Dental Practice has not yet replied.

  2. Review titled Unbelievable

    Rated 1 star out of 5

    by Anonymous - Posted on 05 May 2022

    Appointments cancelled during ongoing treatment stating they were short of NHS dentists. No further appointments were offered only a refund as I had paid upfront.When asked I was told I could have it done privately or try elsewhere.

    Visited May 2022

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    Review titled St Andrews Dental Practice

    Replied on 01 August 2022

    Dear patient, Thank you for taking the time to provide us with feedback. We unfortunately have had some staffing issues which led to treatments being postponed/cancelled. We have been working hard to resolve this to make sure that our patients receive the correct and proper care. We have made sure that any patients with outstanding treatment that was postponed have been seen too. We would appreciate if you would get in touch with the practice so that we can make sure that your treatment is completed with no further delay. Thank you again for taking the time to provide feedback and we will continue to work hard aiming to provide better care for our patients. St Andrews Dental Practice Team

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