Solanki Dental Practice
115 Ladypool Road, Balsall Heath, Birmingham, Birmingham, B12 8LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not recommended at all
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2025
Phoned to register with this dental as it’s close to my house, receptionist picked the phoned asked me 5 times when was the last time I saw a dentist in Birmingham, I answered couple of months ago she kept asking are u sure u don’t remember again and again then she put down the phone in my face and never pick it up again, unprofessional rude service
Visited April 2025
Solanki Dental Practice has not yet replied.
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Review titled Brilliant Dentist and the best Reception service
Rated 5 stars out of 5
by Mahannad Badawi - Posted on 09 April 2025
My niece got an emergency appointment within the week from a reception lady who was well spoken and the politest I've ever met her name enigma is star in our language and she certainly is. On the appointment day the head dentist saw us and his years of experience showed. He was fast and efficient dealing with the rotten tooth that had caused a big infection. Could not be happier with this team. On the way out of our appointment your little star receptionist with glasses and the same posh voice was dealing with a fellow Yemeni member of my community that I was utterly embarrassed to see. The aggressive way he was bashing his hands on the counter and the extreme rudeness your staff dealt with. I would have not kept my cool. Your staff stayed calm and polite in the face of this and by the look of it deals with this a lot as she was completely unfazed. I asked her if she was okay and she thanked me so kindly and continued to help other people in the waiting room like nothing happened. I wouldn't hesitate to recommend this practice to all my family and friends. Its not often you find people who really try to help you even after dealing with such terrible behaviours regularly.
Visited April 2025
Solanki Dental Practice has not yet replied.
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Review titled Amazing Reception
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
Little girl with glass short black hair help booked new patient appointment get it quickly. Very nice will come this week happy with hepl explain all to me
Visited March 2025
Solanki Dental Practice has not yet replied.
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Review titled Brilliant compassionate radiographer
Rated 5 stars out of 5
by Charlene Avery - Posted on 04 March 2025
My brother went to your practice for his usual 6 month check up. For the first time in two years he was able to relax enough to take dental xrays without nearly vomiting. He is very nervous usually but said the very articulate lady with a posh accent he couldn't place who had short black hair and glasses was so quick and comforting he felt so relaxed. He saidshe was so kind and repeated instructions without hesitation when he needed. This is the first time he has felt comfortable enough to talk about a dentist appointment. He is usually so stressed with anxiety he doesn't talk about any medical appointments till this lady spoke to him on the phone and again when she took his xrays. I cannot express the gratitude we feel for staff like this who care for our family members. I usually deal with making complaints and its a pleasure not to for once.
Visited March 2025
Solanki Dental Practice has not yet replied.
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Review titled Reception staff nice
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2025
The lady at reception with glasses and shorts hair was very nice, helpful and friendly as always. Never had any problems booking an appointment with this lady at all.
Visited February 2025
Solanki Dental Practice has not yet replied.
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Review titled The best customer service
Rated 5 stars out of 5
by Michelle Hughes - Posted on 05 February 2025
As a support worker I deal with multiple organisations and services. Your reception staff enigma was the most professional, kind and understanding we have dealt with in a long time. She was so friendly. The petite, beautiful girl with glasses and short jet black hair, took our young adult we support in for xrays and really calmed her down. She struggled so much but your staff was just amazing. She showed such patience and compassion to relax our young person who was so scared and cannot cope in public settings she had at one point started crying. Every interaction with this multi-lingual staff was above and beyond what we have had anywhere. Without hesitation I'd ask to deal with her again. A real credit to your establishment.
Visited January 2025
Solanki Dental Practice has not yet replied.
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Review titled Better than her Google reviews
Rated 5 stars out of 5
by Miss Elham Naziri - Posted on 16 December 2024
I registered my mum today after trying at numerous places non stop for two years unsuccessfully. Although her new appointment is in may 2025 I believe it's worth the wait. The super kind Receptionist gave me all the info I needed to even though she was putting the shutters up and the practice wasn't even open at 8.20 Saturday morning. I called this morning and spoke to same well spoken, articulate and polite girl who remembered me. It was such a simple process after she gave me her own personal time on Saturday. I just want to say you're one in a million and have unbelievable good customer service and such a kind heart. The many wonderful Google reviews I read about you on your practice site are exactly true although I didn't think there were so many ways to spell your name. Surprisingly looking forward to taking my mum to her first appointment.
Visited December 2024
Solanki Dental Practice has not yet replied.
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Review titled Brilliant and kind Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
My wife went to your practice yesterday afternoonto register with my son. The lady who i spoke to when my wife couldn't give our universalcredit information was just excellent. My wife said she was petite with short black hair and glasses and politely translated in Bengali for her. When I spoke to her she gave me clear and exact instructions which was amazing. We don't get this much information or help even if we ask in places. Kindly pass on the gratitude and appreciation. She is a honest genuine and kind person my wife left your surgery feeling really valued.
Visited November 2024
Solanki Dental Practice has not yet replied.
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Review titled Excellent customer service
Rated 5 stars out of 5
by Amina Irshad - Posted on 05 October 2024
After speaking to Nhs 111 was given phone numbers of five dentists to call. Last on my list I wasn't hopeful. The other four were just plain rude or unhelpful or both! I needed an appointment urgently and spoke to a genuinely concerned and actually helpful lady today. Well spoken and polite she gave me unbiased help and advice and addressed me so kindly as madam until I gave her my name. Disappointed I was unable to register my Son who had a hc3 exemption I was still able to register my daughter who receives jobseekers and get an appointment for next week which was my main concern as she has been in pain for days unable to sleep. The receptionist showed real concern for my difficulty now exceeding a whole year to find a dentist. She didn't rush me off the line although I heard she was busy and had to hold the line a couple times. she answered all my queries and even supported me to check my daughter's exemption. Best customer care and telephone manner I've come across in years. I hope all the staff are this impressive when we come in for our appointment. Many thanks from us all.
Visited October 2024
Solanki Dental Practice has not yet replied.
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Review titled Best girl
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
lady at reseption helping me an my wife speaking bangla an Urdu very good very nice to everyone making all job no problem my wife say all place need staff like her small girl short hare an glases best girl help us lot an lot best girl
Visited August 2024
Solanki Dental Practice has not yet replied.