Smart Smile Care Ltd (First Dental Care)
22 Manchester Road, Denton, Manchester, M34 3LEContact details and opening times
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Reviews
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Review titled A practice which needs a massive revamp.
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2025
The interior of the building needs maintaining. It is looking very unkempt. It seems to be they are putting money into the latest technology but the rest of the building is suffering. The toilet sign is stuck together with sellotape. There are so many signs of wear and tear. The examination room I went into, the door way was dreadful, wiring was showing, also it was like being in a goldfish bowl, there needs to be blinds at the window. The list is ongoing. I noticed a lot of staff whispering, I could hear part of the conversation; please if you need to gossip etc leave it for the staff room, not infant of a client. My examination took literally less than 5 minutes for a check up, at a charge of £27.40, I note Band 1 states this should include a scale and polish, this did not happen. Instead I was advised to make another appointment with the Hygienist, which would incur another charge. Also I was advised to purchase some dental products. It wasn't until later I realised if the dentist had put them on to a prescription I wouldn't have had to pay, surely it is for the dentist to ask if a patient has an entitlement to free prescriptions. The assistant, coughing and sniffing without a face mask! The assistant asked me to rinse my mouth and spit back into the same cup, disgusting, then left it on the stand! I note the examination chairs are wiped over with antibacterial wipes, this doesn't happen in the waiting room. My appointment, I was almost 25 minutes late without anyone coming in to offer a glass of water or an explanation to the wait. The awful dental family tree in the reception area, it is obvious who the boss lady. A few issues which need to be addressed.
Visited April 2025
Review titled Smart Smile Care Ltd (First Dental Care)
Replied on 17 April 2025
Dear Patient, Thank you for taking the time to leave such detailed feedback. We’re truly sorry to hear that your experience with our practice fell short of expectations, and we appreciate the opportunity to respond to the concerns you’ve raised. We take all patient feedback seriously and want to assure you that the comfort, safety, and dignity of everyone who visits us is a top priority. Firstly, we sincerely apologise for the condition of the building and the waiting area. We recognise that parts of the interior are in need of attention, and we are in the process of reviewing and planning necessary refurbishments to improve the overall environment. Your comments about the examination room, signage, and general upkeep have been noted and will be shared directly with our facilities team.We also regret that you felt uncomfortable due to overheard staff conversations. We will be reminding our team to maintain professionalism at all times and to ensure patient confidentiality and comfort are respected throughout the practice. Regarding your dental examination, we’re sorry if you felt it was rushed or incomplete. A Band 1 NHS check-up does include a scale and polish where clinically necessary; however, some patients may be advised to see a hygienist for more extensive cleaning. We appreciate that this may not have been clearly explained at the time and will work on improving communication around this.You also raised important points about infection control. All clinical areas are subject to strict cleaning protocols, but we acknowledge your observations and will revisit our procedures, particularly regarding shared equipment and hygiene in non-clinical spaces. The delay to your appointment and lack of communication while waiting is also unacceptable, and we apologise for any discomfort caused. We understand how frustrating this must have been, and we will be reviewing our patient flow and communication processes to ensure this doesn’t happen again. Finally, we’re concerned to hear about your experience with the dental assistant and the handling of your prescription. All team members are expected to follow current health and safety guidance, including the use of face masks when appropriate. As for prescription eligibility, it is ultimately the patient’s responsibility to inform us of any exemptions, but we agree that this should have been discussed more clearly during your visit. Thank you again for highlighting these issues. Your comments have been shared with the relevant teams and will form part of our ongoing review to improve the quality of care and service we provide. If you would be open to discussing this further, we’d welcome the opportunity to talk in more detail and address your concerns directly. Please don’t hesitate to contact the principal Dentist at your convenience. Dr.Archana Prasad Principal Dentist BDS,FDSRCS(eng),MFGDP(UK) Specialist in Special Care Dentistry