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Rosebrough Dental Surgery - Ratings and reviews

Reviews

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  1. Review titled Awful Practice

    Rated 1 star out of 5

    by Anika Choudhury - Posted on 21 December 2022

    I would give zero stars if I could this is the most diabolical service I have ever experienced. Had an appointment cancelled in May which nobody bothered to contact me to tell me this, I turned up for the appointment and was turned away. I had another appointment in September and I called the day before to make sure it was still going ahead and I was assured it would be, only to receive a text a few hours later saying it was cancelled. I then had another appointment booked with the hygienist as the dentist told me I should have three-monthly appointments with the hygienist - what he failed to mention was that I also needed to have three-monthly appointments with the dentist in addition. Since I had only booked an appointment with the hygienist and the dentist was not available on the same day, this was the third appointment cancelled on me with short notice. Today I had an appointment booked with the dentist and hygienist and was asked if anyone tried to call me yesterday to which I responded no, to then be told for the fourth time in 7 months that my appointment had been cancelled with the hygienist. I cannot express my frustration enough as someone who works a full time job and has to book annual leave for these appointments, I cannot on a whim rearrange appointments and it is quite frankly disgusting behaviour to time and time again not make any attempt to get in touch and inform me when these appointments are cancelled as I have now wasted annual leave when I could have gone to work. Make no mistake, they have my mobile number and email and make no effort to contact me. I have been more than understanding but four times in a row is beyond ridiculous, not to mention the fact that you don’t get seen until a minimum of 40 minutes after you’ve actually booked your appointment for. Terrible practice, I would not recommend this to anyone.

    Visited December 2022

    Report as unsuitable

    Rosebrough Dental Surgery has not yet replied.