Quality Dental Care Fulham - Ratings and reviews
Reviews
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Review titled Positive Experience
Rated 5 stars out of 5
by Teree - Posted on 25 March 2024
My first appointment as a new client was a positive appointment. The dental practice had such a welcoming energy. I would highly recommend.
Visited March 2024
Review titled Quality Dental Care Fulham
Replied on 26 March 2024
Dear Teree, Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations. Oktawia Rusinska: Practice Manager
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Review titled Exemplary service
Rated 5 stars out of 5
by ClaireB - Posted on 15 February 2024
Super-impressed by the time keeping of this practice and the highly attentive, calm and knowledgeable dentistry staff. The dentist was excellent at explaining things and clearly non-interventionist for the sake of it, which was reassuring. The hygienist was thorough but gentle and mindful of what I was experiencing as a patient. She explained what she was doing and why. Reception are courteous, friendly and helpful. It makes me wonder why I have been going private for the past 30 years!
Visited February 2024
Review titled Quality Dental Care Fulham
Replied on 20 February 2024
Dear Patient, I want to extend my sincere thanks for your positive review of your recent appointment. We greatly appreciate your feedback and are pleased to hear about your satisfactory experience. Oktawia Rusinska: Practice Manager
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Review titled Very bad practice
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
Give me wrong treatment and I suffer last six months and now they ask me to have different treatment while I paid for my treatment now they said that I need root canal for my both tooth which they said earlier I just need filling only . And manager is not cooperative at all and forcing me to have root canal treatment, Since last 6 months I had tooth filling my tooth became more sensitive and I am not able to eat properly or drink , I strongly not to go to this quality dental fulham they just misguide the patients and making money
Visited February 2024
Review titled Quality Dental Care Fulham
Replied on 13 March 2024
Dear Patient, We deeply regret that your experience at our dental practice did not meet your expectations, and we apologize for any inconvenience or distress caused. Providing high-quality care and ensuring patient satisfaction are our utmost priorities, and we take all feedback seriously. We want to assure you that our primary concern is always the well-being and health of our patients. Any misunderstandings or discrepancies in treatment recommendations are addressed with careful consideration and professionalism. We strive to maintain open communication with our patients to ensure transparency and trust throughout their dental journey. Your feedback is invaluable to us as it helps us identify areas for improvement and refine our processes to better serve our patients. Please know that we are committed to resolving any concerns you may have and ensuring that you receive the best possible care. If you would like to discuss your experience further or require any assistance, please do not hesitate to contact us directly on 02073850113 or reception@fulhamdental.co.uk or in person. Your satisfaction and comfort are of the utmost importance to us, and we are here to address any questions or concerns you may have. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make things right. Practice Manager: Oktawia Rusinska
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Review titled Lovely practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
Extremely friendly and professional reception with efficient and competent dental staff. They took their time to review the issue and provided treatment options that would impact on price. Also when I requested an invoice I was given the choice of email of paper which was super useful.
Visited February 2024
Review titled Quality Dental Care Fulham
Replied on 20 February 2024
Dear Patient, thank you for your kind review. We thank you for feedback regarding our staff and I will be pleased to pass on your kind comments. We are pleased that you found confidence in our treatment and that it was what you were looking for. Oktawia Rusinska: Practice Manager
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Review titled Very happy with this dentist and practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
The dentist at this practice treat me for many years, she is very experienced and caring, she sort out the problem efficiently. The practice is very organized, the booking was easy by phone and the staff did the check in very quickly and was a short wait to be seen.
Visited January 2024
Review titled Quality Dental Care Fulham
Replied on 22 February 2024
Dear Patient, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be excellent. Oktawia Rusinska: Practice Manager
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Review titled Dental extraction.
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Both my consultation and extraction was handled with professionalism and care. I was given all the information that I needed in a friendly manner. The extraction was also done with care. I felt I was in good hands all the way through the procedure.
Visited November 2023
Review titled Quality Dental Care Fulham
Replied on 14 November 2023
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations. Oktawia Rusinska: Practice Manager
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Review titled Great practice, friendly and helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
Receptionist are all welcoming as well as the dentist and the nurse. The service was great and the practice is clean
Visited October 2023
Review titled Quality Dental Care Fulham
Replied on 14 November 2023
I wanted to express my sincere gratitude for your positive review of your recent appointment. Your feedback is invaluable to us, and we're delighted that you had a satisfactory experience. Oktawia Rusinska: Practice Manager
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Review titled Good dentalcare
Rated 3 stars out of 5
by Anonymous - Posted on 22 August 2023
After having to wait over 40 mins to see the dentist and only being told about the delay when I asked the receptionist. I was very happy with the treatment received. The dentist was thorough and explained what was being done and what I needed to do as follow up to the treatment. I hope the delay was a one-off occurrence and look forward to my next visit.
Visited August 2023
Review titled Quality Dental Care Fulham
Replied on 14 November 2023
Dear Patient, I am very sorry to hear that you had to wait so long for your appointment. We held a team meeting where we decided that receptionists must pay more attention to patients waiting for a dentists so they can provide update without being asked for it. Looking forward to seeing you again so you can tell us if we improved. Oktawia Rusinska: Practice Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2023
The Dentist is caring and very professional, gave me a excellent treatment to my dental problem. Very grateful to her and the team at the practice!
Visited July 2023
Review titled Quality Dental Care Fulham
Replied on 14 November 2023
Thank you so much for your incredibly kind words and positive review! I'm thrilled to hear that you were happy with your last appointment. Your satisfaction and well-being are always our top priorities, and it's wonderful to know that we've met your expectations. Oktawia Rusinska: Practice Manager
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Review titled Super Dentist at this practice
Rated 5 stars out of 5
by R Cook - Posted on 16 June 2023
A long term patient with this exceptional dental practice with the same dentist. Excellent care and personal touch.
Visited June 2023
Review titled Quality Dental Care Fulham
Replied on 14 November 2023
I want to extend my sincere thanks for your positive review of your recent appointment. We greatly appreciate your feedback and are pleased to hear about your satisfactory experience. Oktawia Rusinska: Practice Manager