Phoenix Orthodontic Practice
13/14 Mary Rose Mall, Beckton, London, E6 5LXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wouldn't recommend
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
I was met with two short flights of stairs i found this off putting as i have a disability so accessibility is an issue, i wasn't too happy about being in the same room as other patients whilst having their treatment, it was shared space lack of privacy. I felt quite rushed dentist didnt even introduce himself or even say hi, it was more get in and get out. The receptionist was really patient and polite.
Visited June 2023
Review titled Phoenix Orthodontic Practice
Replied on 29 June 2023
Dear Patient, Thank you for taking the time to leave your feedback. We are sorry to learn you are unhappy with our service. We would welcome the opportunity to look into your concerns and provide you a personalised response however due to data protection we are unable to discuss your care on this platform. If you were not aware, we do have a stair lift available, simply ring the bell by the front door and a member of the team will be along to assist. Please contact the practice directly if we can be of any further assistance. Many thanks, The Dental Team
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
Appointment system works well. Information provided if cancelled to book another. However, very long waiting time to get the first appointment.
Visited June 2023
Review titled Phoenix Orthodontic Practice
Replied on 15 June 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2023
My child has had to have braces and she wasn't looking forward to it but the staff here are so lovely and understanding they have done such a good job so happy we got sent to this practice.
Visited June 2023
Review titled Phoenix Orthodontic Practice
Replied on 14 September 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Great
Rated 3 stars out of 5
by banny - Posted on 03 June 2023
It was very quick examination and as told patient do not need ant braces. I donot know why dentist reffered us and it was more than six month wait for this appointment.
Visited May 2023
Review titled Phoenix Orthodontic Practice
Replied on 29 June 2023
Dear Patient, We are really pleased to hear you are happy with the treatment you received from our team during your recent visit to the practice. Thank you for leaving us your feedback. Many thanks, The Dental Team.
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 02 June 2023
Been coming over a year now and honestly it’s the best. At first didn’t like them at all but they absolutely nice people. Love the reception too she is very sweet the very young lady. She knows who I am and honestly no need to even say my name once I go in as she remembers me all the time. 🙃
Visited May 2023
Review titled Phoenix Orthodontic Practice
Replied on 15 June 2023
Dear Patient, thank you for your feedback. Staff strive to create an environment where patients feel cared for and looked after alongside providing good treatment outcomes. We are really pleased to hear you are happy with our service. Many thanks, The Dental Team.
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Review titled Very good practice
Rated 5 stars out of 5
by O. Loumachi - Posted on 06 May 2023
Lovely practice, lovely staff. Always welcoming, organized and hygienic. Would recommend it to friends and family.
Visited May 2023
Review titled Phoenix Orthodontic Practice
Replied on 25 May 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Grateful
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2023
Professional dentist very helpful I will recommend everyone to go for treatment quicker and no pain at all
Visited May 2023
Review titled Phoenix Orthodontic Practice
Replied on 15 June 2023
Dear Patient, we are really pleased to hear you are happy with the service you receive from our team, thank you for choosing us as your dental practice and for leaving us your feedback.
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Review titled Excellent service
Rated 5 stars out of 5
by Azza saleh - Posted on 16 September 2024
Excellent service Good communication skills Planned follow up in advance Always within the time no delays
Visited May 2023
Review titled Phoenix Orthodontic Practice
Replied on 08 October 2024
Dear Patient, Thank you for taking the time to rate our service. We are really happy to receive your 5 Star rating. Many thanks, The Dental Team
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Review titled Unclear advice ,unnecessary teeth extraction recommended
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2023
I was told 2 of my healthy teeth have to be extracted to put braces on. I searched for second opinion and it turns out that is not true as there are other options...this was just an easy short term fix bit why would I sacrifice 2 perfectly healthy teeth is beyond me( two top 4's)
Visited May 2023
Review titled Phoenix Orthodontic Practice
Replied on 16 May 2023
Dear Patient, Thank you for taking the time to leave your feedback. We are sorry to learn you were unhappy with the advice given following your recent appointment, extractions are always the last resort. Patient confidentiality does not allow us to discuss your care on this platform, please contact the practice so we can provide you with a personalised response directly. Many thanks, The Dental Team
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Review titled Abysmal service
Rated 1 star out of 5
by Elizabeth Hieron - Posted on 10 April 2024
I took my daughter to an appointment today. The dentist didnt introduce themselves, didnt explain anything, just instructed her to sit in a chair. There was no explanation or reassurance. No patient care at all. The service was appalling and extremely disappointing. I will not be taking my daughter back.
Visited April 2023
Review titled Phoenix Orthodontic Practice
Replied on 08 May 2024
Dear Patient, Thank you for taking the time to leave us your feedback. Naturally, we are really disappointed to learn of your experience and always grateful for opportunities to improve our service. We would like to apologise if we did not meet your expectations at your recent visit to our practice. Please be assured your feedback has been shared with the team to help improve our service. If we can be of any further assistance please contact the practice directly. Many thanks, The Dental Team