Patiali Limited - Ratings and reviews
Reviews
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Review titled Appalling way to treat NHS patients
Rated 1 star out of 5
by Dean Wheeler - Posted on 30 March 2023
Iv been with this dentist for many years, recently they have been cancelling appointments and making it very hard for you to book as an NHS patient Recently had an appointment booked for 20/03/23, they cancelled less than a week before and rescheduled to 06/04/23 and have again cancelled this appointment with less than a weeks notice On calling them they have stated as I'm an NHS patient they will not be making me an appointment in the foreseeable future What an absolute disgrace of a company Beware anyone who is an NHS patient with this company
Visited March 2023
Review titled Patiali Limited
Replied on 04 April 2023
Dear Dean, Thank you for your feedback. I'm sorry that you feel you have been treated like this. We strive to ensure that ALL our patient's, NHS or Private receive a great patient journey. Unfortunately on some occasions, out of our control, we may have to cancel appointment's, however we will always try to accommodate the patient's to an alternative date and time that is suitable for them. Again I am sorry you feel like this wasn't the case for you. You do have my direct contact details so please let me know if you wish to rebook and I would be happy to help you with this. Cara Reilly- Practice Manager