NHS Liverpool Road Dental Practice
26 Liverpool Road, Stoke on Trent, Staffordshire, ST4 1ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to contact
Rated 2 stars out of 5
by James - Posted on 05 May 2025
When at your appointment everything is fine. However it is impossible to contact the practice. I'm currently sitting on hold for over an hour and 20minutes with no answer. I'm only calling because I'd received a text asking me to call! Unless you answer calls how do you expect customers to re arrange appointments, make emergency appointments, get advice after surgery etc.? Despite the in-clinic experience being fine, I couldn't in good faith recommend the practice on the basis of it's terrible communication.
Visited May 2025
Review titled NHS Liverpool Road Dental Practice
Replied on 07 May 2025
In response to your review that you also put on Google - We were closed due to it being a bank holiday - we review our telephone statistics daily and we try and answer every call that comes in - unfortunately we did not answer the call on this occasion due to us being closed. There is a facility to leave a message and we will do get back to patients as soon as we can. Our head office normally instruct the telephone company to put an out of hours message on during bank holidays and weekends - however this did not happen on this occasion and was out of our hands - I shall be organising this myself personally in future. I did however respond to you via email on the bank holiday Monday. I'm disappointed you feel we fell short on this occasion. V Spencer - Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Paul Bennett - Posted on 01 April 2025
Good day. I would like to thank all the staff for their help during my visit today. The dentist is excellent. My treatment is excellent...the service is very good...thanks again for your help.
Visited April 2025
NHS Liverpool Road Dental Practice has not yet replied.
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2024
Waiting for more than 30mins from appointment time Writing this review while waiting. No idea still how long need to wait
Visited January 2024
Review titled NHS Liverpool Road Dental Practice
Replied on 03 February 2024
I'm extremely sorry we fell short on this occasion. Unfortunately as you are probably aware we are a very busy practice and although we do try our best to not keep patients waiting - sometimes this can be unavoidable. We try and book all our patients in pain in within 24 hours and this can sometimes result in longer wait times and for this we can only apologise. Please speak to reception if you feel your waiting time is longer than expected and they will be more than happy to check how long you may be delayed. Once again please accept our apologies. V Spencer - manager
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Review titled Fantastic practise
Rated 5 stars out of 5
by Colin Beardmore - Posted on 23 May 2023
Took my wife for check up on previous work done 6 months ,ago she was very pleased with all staff ,and pleased with the check up was fine ,good news
Visited May 2023
NHS Liverpool Road Dental Practice has not yet replied.