Newcastle Hospitals-Community Dentistry-Kenton Resource Centre
Community Dental Department, Kenton Resource Centre, Hillsview Avenue, Newcastle upon Tyne, NE3 3QJContact details and opening times
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Review titled Normally great but communication today was a real let down
Rated 5 stars out of 5
by Kate St Ledger - Posted on 02 January 2024
In short, the dentists here are amazing. I bring my autistic son here as he can't cope at a regular dentist surgery, and so far we have had nothing but positive experiences, until today. Turned up for my sons appointment only to be told that it was at Byker! I knew when I booked this appointment that I'd specifically asked for it to be at Kenton as Byker is too far for me to get to on public transport with my son. The administration staff told me that from looking at the system, someone had changed the appointment to Byker as the dentist my son was booked in to see was working at Byker today, however we had not been made aware of this and because I am not psychic I didn't know of this change. So I have spent all week preparing my autistic son for his change in routine and preparing him for a dentist visit which is something that makes him anxious and wasted £25 on taxis for absolutely nothing!! Furious would be an understatement!! Where is the communication??? When dealing with autistic patients communication should be key and the financial loss to myself is only a further kick in the teeth especially at this time of year.
Visited January 2024
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