mydentist, Warrington Road, Rainhill - Ratings and reviews
Reviews
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Review titled Awful
Rated 1 star out of 5
by Paul Tilley - Posted on 27 November 2023
Despite coming to the dentist for the last 40 years of my life, I have now been deregistered as I have not been in the last 3 years. They no longer are taking on NHS patients however if you are willing to pay privately they can accommodate you. Shameful.
Visited November 2023
Review titled mydentist, Warrington Road, Rainhill
Replied on 11 December 2023
Dear Paul Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is already at maximum capacity for NHS patients, they are currently unable to offer you an NHS place. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great Practice
Rated 5 stars out of 5
by Rosie - Posted on 27 December 2022
Highly skilled and professional dental practitioner. Explained what needed to be done for a root canal infection. The dentist was reassuring and caring. All the staff from the assisting nurse and receptionists put me at ease. Outstanding service and many thanks to all the staff
Visited December 2022
Review titled mydentist, Warrington Road, Rainhill
Replied on 28 December 2022
Dear Rosie, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled No confidence
Rated 1 star out of 5
by Susan - Posted on 07 July 2022
Visited dentist few weeks ago....whilst struggling to understand the dentist also via a mask and them being on a computer behind me, I was told what needed to be done over 3 further appointments. These were listed on my sheet on leaving. Today I attended for extractio ( of a half broken tooth) plus a filling. I was greeted by what do you want us to do for you today. I said you're the dentist....the reply it doesn't work like that! I said extraction of broken tooth...reply was which one! All the time the dentist was on computer with a visual of my teeth. The assistant threw a tatty bib on me...nothing was said. I found this dentist to be extremely rude didnt put me at ease and frankly needs to learn some manners and adopt a better attitude. Haven't made any further appointments yet but will request an alternative dentist or look for a more caring surgery.
Visited July 2022
Review titled mydentist, Warrington Road, Rainhill
Replied on 16 September 2022
Good Morning Susan Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards {my}dentist