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mydentist, Tan Bank, Wellington - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Waiting Time for NHS Patients

    Rated 2 stars out of 5

    by Anonymous - Posted on 15 March 2023

    My appointment was supposed to 3.00pm, but as usual dentist is running late. Am still sitting here over an hour later to be seen. Have no issues with treatment, just the waiting time. Had to take day off from low-paid work for appointment. The last thing I want is wait for hours for a check-up. NHS patients are treated as rubbish. Whole check-up itself took less time then sitting in the waiting room. Makes me wonder if it's worth coming to the dentist any more, especially when some other patients (NHS or paying) don't have to wait so long.

    Visited March 2023

    Report as unsuitable

    Review titled mydentist, Tan Bank, Wellington

    Replied on 16 May 2023

    Dear Patient, Thank you for your feedback, I am sorry that you are unhappy with the service from our practice and apologise for your wait. There could be various reasons why your appointment was delayed. This can be due to an emergency, or another patient's treatment going over the allotted time, possibly due to complications or unforeseen circumstances. This can understandably be frustrating which is why we should offer patients the chance of having their appointment re-arranged. If on this occasion we didn't fully inform you, then please accept our apologies. We will ensure that further training is put into place with our staff. Kind regards Julie Wood - {my}dentist Patient Services Team Leader

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  2. Review titled Very poor service

    Rated 3 stars out of 5

    by Anonymous - Posted on 07 October 2022

    With no NHS dentists available I had to use ‘my dentist’ in Wellington and was very disappointed with the service. The receptionists are surly and don’t even look up when you’re stood at the counter. The appointments always run late, they were even 25 mins late for a 8am appointment when they had no previous appointments. I wouldn’t use ‘my dentist’ Wellington if I had any other options. They are very arrogant and expensive in the way they conduct business.

    Visited September 2022

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    Review titled mydentist, Tan Bank, Wellington

    Replied on 14 October 2022

    Dear Patient, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable