mydentist, Station Street, Kirkby-in-Ashfield - Ratings and reviews
Reviews
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Review titled No benefit to practice plan
Rated 1 star out of 5
by Lee - Posted on 20 September 2023
£300 for a filling is scandalous!! I’ve proper had my pants pulled down today. I was charged for an emergency appointment even though apparently I have been paying for property appointment through practice pan. There is no benefit to pay in private but at the same time, no way it’s taken on for NHS patients.
Visited September 2023
Review titled mydentist, Station Street, Kirkby-in-Ashfield
Replied on 02 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great dentist
Rated 5 stars out of 5
by Louise Billard - Posted on 29 January 2023
One of the male dentists (A) is fantastic, very reassuring, professional & confident in his area of practice. My son is confident around him given his normal fears
Visited January 2023
Review titled mydentist, Station Street, Kirkby-in-Ashfield
Replied on 08 March 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Misleading charges
Rated 2 stars out of 5
by Pauline Wood - Posted on 30 September 2022
Dentist Andre Santos is excellent, in fact the best dentist I've ever attended. If only the reception staff were as competent. Maybe I'm old school and of a generation where first impressions and customer service were important but at this surgery customer service skills and competence are sadly lacking. Firstly charges need to be explained thoroughly, for instance I was quoted £330 for a root canal which I paid in 2 instalments. I was asked to return to have the temporary filling removed and for it to be replaced with a permanent filling which in my opinion is all part of the root canal work. Upon booking in with the receptionist I was asked for £94 which I obviously queried only to be told it was not the NHS, which I was fully aware, but priced as another filling. This I fail to comprehend when it is all related to the same work, I therefore did not keep the appointment as I refuse to be ripped off. Why was I not told about this additional charge when this appointment was made. I also object to being asked to make payment before I get to see the dentist. Do they think their patients are going to escape without paying. When my plan ends at the end of the month I shall not be setting foot in this surgery again and I've been fortunate enough to register with an NHS dentist whose receptionist was presentable, friendly, competent and very professional.
Visited September 2022
Review titled mydentist, Station Street, Kirkby-in-Ashfield
Replied on 14 October 2022
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good practice
Rated 4 stars out of 5
by Janet Briggs - Posted on 07 July 2022
Got me in on a emergency appointment caring and considerate dealt with my problem accurately just wished they asked me to go back for a review and full examination.
Visited July 2022
Review titled mydentist, Station Street, Kirkby-in-Ashfield
Replied on 20 July 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards {my}dentist