mydentist, St Swithuns House, Bridport - Ratings and reviews
Reviews
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Review titled Awful Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
Having been unable to book for over 6 months I finally had an appointment. When I turned up ahead of time, I was told that my appointment had been cancelled and a text message had been sent yesterday. I explained to the receptionist that the last text I received was yesterday and it confirmed my appointment for today. I showed the text message to the receptionist and then asked why I had not received a phone call to notify me of the cancellation. The receptionist simply said that is odd and offered to rebook my appointment for 2 weeks' time. After explaining that I had taken time off work and had lost money in attending this appointment I asked if a discount could be applied at my next appointment for the inconvenience caused. Without even looking up from the screen the receptionist said "No". I was shocked and distressed at the discourteous response and sheer lack of empathy or apology! No thought was given to my circumstance and my concern was simply brushed aside. I was treated with total disregard. A little courtesy goes a long way and so does a lack of it, especially in such difficult times of financial pressure. This is not the first negative experience I've had with the reception staff and if I had the choice I would register elsewhere. I have always had a great experience with the excellent dentists and hygienists at this practice, so it is very disappointing that this good customer service and polite attitude doesn't extend to the reception staff who are incredibly rude. My experience was terrible, and I'm sorry to say I would not recommend this practice to anyone else.
Visited November 2022
Review titled mydentist, St Swithuns House, Bridport
Replied on 14 June 2023
Dear Patient, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. As we are unable to identify you from your review we would ask that you call the practice and ask to speak with the Practice Manager who will be able to assist with any further queries you may have. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good practice.
Rated 4 stars out of 5
by Lindsay Pattemore - Posted on 16 October 2022
I was very nervous about having my tooth taken out but they really supported me through it,not a very nice experience,but glad the tooth has been taken out.
Visited October 2022
Review titled mydentist, St Swithuns House, Bridport
Replied on 17 October 2022
Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader