mydentist, Rodden Road, Frome - Ratings and reviews
Reviews
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Review titled No Longer have. Dentist
Rated 4 stars out of 5
by David Turner - Posted on 19 February 2024
I had my checkup last November, but was told my Dentist was leaving which is a shame as she is very good. I have since been trying to book a check up, but have been told today I no longer have a Dentist, and if I have a problem I have to ring for a emergency Dentist, I have been at this practice for over 15 years. I feel that this is disgraceful.
Visited February 2024
Review titled mydentist, Rodden Road, Frome
Replied on 05 March 2024
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled NHS care
Rated 2 stars out of 5
by David - Posted on 22 February 2024
I have been with this dental practice for over two decades and have always received excellent care from an extremely good member of the practice. On checking up with reception I was told that my dentist is leaving the practice and I no longer have a dentist. I then suggested to change to another dentist and was told that the other NHS dentists were too heavily booked up. They did tell me however, that a new dentist has joined the practice and they were waiting for clearance from the NHS for the new member of staff. Well we shall see what the outcome will be. This we are told is a nationwide problem where dentists are deserting the NHS for private care. As a staunch NHS supporter I have related this problem to my member of parliament, maybe this government or the next one can give dentists a better incentive to stay with the NHS.
Visited February 2024
Review titled mydentist, Rodden Road, Frome
Replied on 12 March 2024
Dear David, We are sorry to receive your review and for any convenience caused to you during this time. We are hopeful that a new NHS dentist will be available shortly and will then allocate patients appointments. Should you have any dental issues prior to this please contact the practice who will assist you at this time. Kind regards, Julie - mydentist Patient Services Team Leader
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Review titled Great efficiency
Rated 5 stars out of 5
by Louise Bell - Posted on 06 November 2023
I had to access emergency dental care and the practice got back to me and booked in within the hour. My dentist was reassuring and highly professional and resolved my issue with dental repair with great advice of ongoing treatment. Thank you.
Visited November 2023
Review titled mydentist, Rodden Road, Frome
Replied on 07 November 2023
Dear Louise, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
From entering the practice the lady's on the reception are very polite friendly and helpful the reception is very clean. On seeing the dentist a young lady led the wayshe was very polite and friendly as she led the way. My dentist greeted me in the friendly polite manner as always throughout my visit were outstanding how the practice is being run is outstanding in my opinion.
Visited June 2023
Review titled mydentist, Rodden Road, Frome
Replied on 26 June 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Fair critique
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2024
MyDentist in Frome MyDentist in Frome, Somerset. First he repaired a partly lost filling that he himself had put in two years prior. Then that filling came out after six months. That’s when I went to another dentist in the same clinic that did a good temporary filling that still holds after six months. He was initially going to charge me as I had changed the dentist but I insisted and the clinics policy agreed that a lost filling is replaced for free. Now the reason I’m raising awareness is that on my first visit to the clinic and the first dentist who first repaired my tooth did not only do a poor job but he was constantly undermining his nurse aid assistant. I felt embarrassed for her sake. At the time I didn’t say anything except siding with the nurse in the exchange. But after having this poor dental care, to which I must add the dentist failed to note and save the repair of the filling. The reason I know that is because the second dentist could not find it when going through my records in the same clinic. I’m happy to name names unless this is an isolated case. Date of experience: 22 May 2023
Visited May 2023
Review titled mydentist, Rodden Road, Frome
Replied on 20 February 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2023
Very clean. Very helpful staff and my dentist is so nice it makes it always a relaxed visit. Very informed about treatment.
Visited April 2023
Review titled mydentist, Rodden Road, Frome
Replied on 10 May 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Superb Service and result - Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
I brought my 'reluctant' Son to Rodden Road Dental Practice to have a custom made sports mouth guard made. The Dentist was as always very welcoming and professional but more importantly maintained an uplifting and reassuring manner that put my Son at ease from the start. Thanks to the skill and keen attention to detail of the Dentist the mouthguard fits perfectly and is far superior to any over the counter option. I wouldn't hesitate to recommend the practice and the Dentist he saw who clearly loves his job and takes pride in his work.
Visited January 2023
Review titled mydentist, Rodden Road, Frome
Replied on 20 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Caring dentists
Rated 5 stars out of 5
by Georgina Irwin - Posted on 10 February 2023
I have attended this practice for a number of years and so far have only had check ups. However, I am a very nervous patient having had a traumatic experience many years ago. The two dentists who I have seen, both women, were sensitive,patient and caring and won my confidence for which I am grateful.
Visited January 2023
Review titled mydentist, Rodden Road, Frome
Replied on 27 February 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Can't even get through to book appointments
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
I have left messages requesting a call back to book an appointment and got no reply. I have waited for half an hour in a que on the phone to book an appointment only for them to hang up as soon as I get to the top of the que, three times in a row which I can only assume is deliberate after wasting my time in a phone que. Service used to be good, now it seems it just doesn't exist.
Visited January 2023
Review titled mydentist, Rodden Road, Frome
Replied on 31 January 2023
Dear Patient We are sorry to hear about the difficulties you have faced contacting practice. We have seen an increased demand from patients wishing to contact us for appointments, which has put many practices under pressure. We appreciate and apologise for the frustration not being able to speak to our staff can cause. If you are still experience problems, please do not hesitate to contact our {my}dentist Patient Support Team on 01204 799 799 Option 1 who will be able to liaise with the practice for you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled You have made me smile
Rated 5 stars out of 5
by Jules - Posted on 12 December 2022
I first attended Rodden Road Dental Practice with {my}options earlier this year and found the staff welcoming and helpful. I was lucky enough to have my first consultation with a very personable, experienced and knowledgeable Dentist and a kind, efficient dental nurse. Throughout the visits that followed the Dentist was extremely, professional and knowledgeable (something I would always expect from my dentist) but in addition I found their happy positive demeanour and their sense of humour a great distraction from the reason that I was there. The Dentist was approachable, kind and understanding and thanks to their high level of expertise they were able to offer sound and honest advice on how to correct the dental problems I was experiencing. I have since undergone quite a bit of restorative dentistry including an extraction, preparation work for crowns, and a bridge. If I am honest the prospect of all the work was somewhat daunting at first however I needn’t have worried as I felt I was shown genuine understanding and empathy and at no time did I just feel like an object at the other end of the needle, and more importantly I felt really confident that I could put my trust in the Dentist. All the work was carried out extremely skilfully and with such expertise and care and I feel privileged to have received such exceptional high quality patient centred care. (it really did make a huge difference guys) I would not hesitate to recommend this professional, skilful and empathic team to anyone who expects the absolute best and beyond from their Dentist. I whole heartedly thank you - I am now able to smile with more confidence
Visited December 2022
Review titled mydentist, Rodden Road, Frome
Replied on 13 December 2022
Dear Jules, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Georgina Smith - {my}dentist Patient Services