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mydentist, Rainford Road, Billinge - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Appalling Service Experience at My Dentist Billinge

    Rated 1 star out of 5

    by Kimberley Winstanley - Posted on 08 March 2024

    My recent experience with the receptionist at My Dentist Billinge left me utterly appalled and deeply disappointed. I reached out to the practice to inquire about my registration status and express concerns regarding an appointment, but instead of receiving the basic courtesy and professionalism one would expect from a healthcare facility, I was met with rudeness, dismissiveness, and a complete lack of empathy. Despite my calm demeanor and clear articulation of my concerns, the receptionist terminated the call abruptly when I expressed dissatisfaction with her attitude. Upon calling back to seek clarification and make a formal complaint, I was met with further disrespect and unprofessionalism, I was told to complain to head office and to google the number and she then put the phone down again. What truly shocks and disgusts me is that this appalling behavior occurred during an incredibly sensitive time for me, as I am currently experiencing the loss of my baby and suffering a miscarriage. Instead of offering support or understanding, the receptionist chose to exacerbate my distress with her callous demeanor. It is unacceptable that such behavior was displayed by a representative of My Dentist, Billinge, especially considering that I conducted myself in a respectful and composed manner throughout our interaction. I have never been one to resort to rudeness or aggression, and I find it utterly disgraceful that I was treated in such a manner. Furthermore, I had witnesses to the call who can attest to the poor service and treatment I received. This experience has left me deeply upset and disillusioned with the practice, and I would caution anyone seeking dental care to reconsider patronizing a facility that condones such behavior from its staff. In conclusion, my encounter with the receptionist at the practice was nothing short of a nightmare. I sincerely hope that management takes swift and appropriate action to address this issue and prevent similar incidents from occurring in the future. Avoid My Dentist Billinge at all costs if you value basic human decency and respect in your interactions with healthcare providers.

    Visited March 2024

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    Review titled mydentist, Rainford Road, Billinge

    Replied on 12 March 2024

    Hi Kimberley, We are sorry to receive your review. I can see from our records that you are currently liaising with our Patient Support Team and therefore I trust that your experience will be discussed appropriately and your issue is resolved. Kind regards, Julie - mydentist Patient Services Team Leader

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  2. Review titled Disgraceful

    Rated 1 star out of 5

    by Bradley Lyon - Posted on 29 December 2022

    Both site & building signing says open yet cannot answer the phone at 9am when receptionist said previous day to ring at 9am for emergency appointment. Rang till 9.30 not one answer. Went down at 12am, door is locked no response from doorbell or phone still. Will be transferring to another dentist.

    Visited December 2022

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    Review titled mydentist, Rainford Road, Billinge

    Replied on 30 January 2023

    Hi Bradley, We are very sorry to receive your 1* review. On corresponding with the Practice Manager we have established there was an issue with the phone lines between 9 & 10am for which we apologise, we are unsure as to what happened when you came to the practice as the door to the surgery was open. If you would like to e-mail the practice manager on Billinge-pm@mydentist.co.uk to discuss the issue, they will get back to you. Kind regards, Julie - {my}dentist Patient Services Team Leader

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  3. Review titled Great practice

    Rated 5 stars out of 5

    by PixieChi - Posted on 07 June 2022

    I was straight in at my appointed time. Had my check up and x-rays, no further treatment this time 😁. Definitely recommend Mydentist Billinge.

    Visited June 2022

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    Review titled mydentist, Rainford Road, Billinge

    Replied on 13 June 2022

    Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

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