mydentist, Primrose Junction, South Brent - Ratings and reviews
Reviews
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Review titled Brilliant
Rated 5 stars out of 5
by Colin stallard - Posted on 01 December 2023
Just like to say thankyou to all the staff at the practice, brilliant service all round, having lost my nhs dentist partly through my own fault during covid, I now pay privately and I can only speak praise for both the dentist and his assistant throughout my appointment (filling). Very thorough and I have total faith in his work. On another note I find it very sad to see the reception staff and other nurses having to deal with customers who are less than respectful towards them over issues that are out of their control. Two of which I witnessed in the 10 minutes I was in the waiting area. If you can’t say something nice, don’t say anything at all! Try to keep your chin up girls! All in all , top service. Thankyou.
Visited November 2023
Review titled mydentist, Primrose Junction, South Brent
Replied on 11 December 2023
Dear Colin Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Loss of faith
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
My husband and i have been with this practice for over 7 years as an NHS patient. He received a letter telling him he can no longer use them as an NHS patient due to his dentist leaving. I had an appointment booked it got cancelled then I was informed when rebooking my new appointment might be outside the NHS payment cut off so I may have to pay private prices. This is not called for how can they short notice cancel an appointment then expect me to pay more than double to get seen. They advised they wouldn't be able to tell me until the day if it's covered or not. Discusting treatment of clients
Visited June 2023
Review titled mydentist, Primrose Junction, South Brent
Replied on 18 September 2023
Dear Patient Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is already at maximum capacity for NHS patients, they are currently unable to offer you an NHS place. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Appalling service for children
Rated 1 star out of 5
by Lee Humphreys - Posted on 13 March 2023
My children have had their appointments cancelled on the day today for the third time. They haven’t been seen in 18 months and the next appointment offered is at the end of August. We have been getting reminder texts over the last week and today the dentist is “unavailable”. Last time the dentist was “on a course” again same day cancellation. My wife and I have also been told we can no longer be seen in the NHS unless it’s an emergency. However we could be seen privately within a few days. It’s clear what is going on but the practice done even have the decency to be honest about it.
Visited March 2023
Review titled mydentist, Primrose Junction, South Brent
Replied on 27 March 2023
I am really sorry to hear this. Unfortunately our South Brent practice is currently operating with only 1 NHS dentist, due to a number of NHS dentist vacancies which we are trying to place dentists in. It is correct that the dentist was on a course causing the cancellation of the initial appointment, the second was due to unexpected illness and the third was due to some annual leave. However, I can see that an appointment in August has now been secured. The practice does have private dentists who can offer new patient appointments, our South Brent site cannot offer care to any more NHS patients, due to the current vacancy situation. Kind Regards, Nicola, Patient Services Manager, {my}dentist
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Review titled Good experience
Rated 5 stars out of 5
by Kay - Posted on 17 November 2022
I needed a rather large filling replaced in a dodgy tooth. The practitioner who did it was wonderful: kind, gentle, explained everything and took time to do the best job possible. No pain either during the procedure which I had without a needle, or afterwards. Best dentist I've had in forty years! I hope the practice is able to keep this person.
Visited November 2022
Review titled mydentist, Primrose Junction, South Brent
Replied on 18 November 2022
Dear Kay, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Practice
Rated 3 stars out of 5
by jane burt - Posted on 29 September 2022
Not a complaint re the South Brent Practice but the company My Dentist why are you not able to keep Dentist my appointment been cancelled numerous times now and the fact not having trouble I go in have laugh with staff about cancellation because your poor staff get moaned and shouted at by your patients its not there fault they are only doing there job its down to the company My Dentist . You as a company remove patient who miss appointments and haven't been to dentist since covid but yet you think its ok just to cancel patient as a company you need to get your act together and think about your poor staff.
Visited September 2022
Review titled mydentist, Primrose Junction, South Brent
Replied on 16 May 2023
Dear Jane Burt, As you may be aware, we do have several Dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult, and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult. However, whilst we are recruiting, if you experience a dental emergency, e.g. swelling or bleeding then you can still contact the practice and they will triage your symptoms and advise you how obtain emergency assistance until the practice is fully staffed. I understand that this news will be disappointing. Kind regards Julie Wood – {my}dentist patient services Team Leader