mydentist, Park Road, Westhoughton - Ratings and reviews
Reviews
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Review titled Bad practice-no appointments with dentist
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2023
As a family we had an appointment booked for mid-July, which was cancelled via text by the practice. When I called to rearrange I was told that our dentist had gone on maternity leave and they had no one to cover her case load whilst she was away, so to ring back early September to re-book. I rang today to re-book this appointment, only to be told they still have no dentist available to cover her case load and to call back again in October. When I made comment about how someone has left for maternity leave and cases haven't been covered I was snottily told that they'd have various dentists 'drop out' and couldn't get the role filled. I'm now 3 months out of my rountine check up as I can't get an appointment, I have some concerns about my teeth but as it's not tooth ache, I can't be seen. Yet there's seemingly no dentists that work here. Awful practice, I will be transferring to a private clinic. The receptionist is always rude and impolite.
Visited September 2023
Review titled mydentist, Park Road, Westhoughton
Replied on 02 November 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great service and lovely dentist
Rated 5 stars out of 5
by Paul 37 - Posted on 02 December 2022
Had a filling fall out got an appointment the same day with a lovely dentist. Tooth repaired within 24 hrs you can't beat that.
Visited December 2022
Review titled mydentist, Park Road, Westhoughton
Replied on 06 December 2022
Dear Paul, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Excellent Practice
Rated 5 stars out of 5
by Nicola Blacker - Posted on 22 August 2022
I have had quite a bit of trouble with my gums and my teeth have always been crooked do I would often shy away from the dentist. But Park Road dentist have definitely given me the confidence I need to take more care of my teeth and gums and my dentist was amazing at guiding me through this experience. I have just had Invisalign completed and it was the best dental care I have ever experienced, professional, courteous, flexible and friendly staff that made me feel like so comfortable and I would highly recommend to anyone!!!
Visited August 2022
Review titled mydentist, Park Road, Westhoughton
Replied on 15 September 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Fabulous practice
Rated 5 stars out of 5
by Gill Mangnall - Posted on 29 July 2022
Always feel at ease dentist very supportive and informative she has time for every individual . The reception staff are so friendly and really put you at ease it works so well their management style should be replicated in all practices. I have been going there 20 years have moved area in that time but travel back just had enlighten treatment finished today and amazing results 5 star team
Visited July 2022
Review titled mydentist, Park Road, Westhoughton
Replied on 15 September 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader