mydentist, Mount Avenue, New Milton - Ratings and reviews
Reviews
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Review titled Good practice but dentist turnover seems high.
Rated 4 stars out of 5
by Stephen Haynes - Posted on 13 April 2023
Booked an appointment, was seen promptly then waited just 2 days for treatment. She was extremely friendly performed excellent Treatment and I was very satisfied.
Visited April 2023
Review titled mydentist, Mount Avenue, New Milton
Replied on 03 May 2023
Dear Stephen Haynes, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We do always try to put a patient with the same dentist as we understand that patients build a relationship with their clinician. However, despite our best efforts to provide continuous care for our patients, unfortunately it is not always possible for a patient to see the same dentist, as various circumstances can mean it is not always possible. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great service
Rated 4 stars out of 5
by Brigette Coombes - Posted on 28 April 2023
My crown fell out and I got a quick appointment to replace it. Very happy that this was done on the nhs saving me a lot of money
Visited April 2023
Review titled mydentist, Mount Avenue, New Milton
Replied on 03 May 2023
Dear Brigette Coombes, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Left waiting again!
Rated 1 star out of 5
by Katie - Posted on 01 December 2023
Had an appointment for 1:00pm, 1st December, with the hygienist, arrived on time. After waiting for 30 minutes I enquired what was going on! Turns out they decided to change my appointment time, 20 minutes before my appointment was due to start, by phone. I didn't take the call as I was driving to the appointment! I was left waiting 30 minutes, in reception, with no mention that they had moved the start time, quit happy to leave me unaware, waiting! MyDentist, you are unprofessional! And isn't the first time you have cancelled or rearranged appointments at very short notice. Mydentist, you are a shambles!
Visited January 2023
Review titled mydentist, Mount Avenue, New Milton
Replied on 06 December 2023
Dear Katie, Thank you for your feedback. I am sorry to hear that you are unhappy with the service provided to you by our practice and that your appointment was cancelled at late notice. We apologise for the inconvenience caused. Although we try to honour our appointments, current circumstances are meaning that there are occasions where we may regrettably have to cancel some appointments. If you would like to discuss your specific situation further, please contact the Practice Manager on who will be happy to talk to you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great service
Rated 5 stars out of 5
by James Hickling - Posted on 27 April 2022
The dentist and reception staff are very friendly and talked my son through what would happen when they did his fillings
Visited April 2022
Review titled mydentist, Mount Avenue, New Milton
Replied on 04 May 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader