mydentist, Mill Lane, Wimborne - Ratings and reviews
Reviews
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Review titled Good process end to end
Rated 5 stars out of 5
by James Hobbs - Posted on 10 July 2023
This was the only dentist in the whole area to answer the phone and offer appointments. I am very pleased they did. I had lost a filling and it is back in and sorted.
Visited July 2023
Review titled mydentist, Mill Lane, Wimborne
Replied on 12 July 2023
Dear James Hobbs, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Efficient and caring
Rated 5 stars out of 5
by Mike Hooper - Posted on 26 April 2023
I've had a couple of problematical teeth over recent months and my dentist in Wimborne has been excellent helping me. The receptionists always happy and positive, my dentist is very good and I'm always really happy with what he does for me. I'm glad to say now that the issues I had with my two teeth a solved thanks to them
Visited April 2023
Review titled mydentist, Mill Lane, Wimborne
Replied on 16 May 2023
Dear Mike Hooper, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great Practice
Rated 5 stars out of 5
by Peter Webb - Posted on 16 April 2023
Friendly, professional people throughout. Always feel welcome from reception to our dentist. Everything explained and clear
Visited April 2023
Review titled mydentist, Mill Lane, Wimborne
Replied on 20 April 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very friendly, compassionate practice
Rated 5 stars out of 5
by Susanne Herdman - Posted on 16 January 2023
I was a very nervous patient. I had not been to a dentist in 15 years due to my fear and a very bad experience when I was a very young girl. Having found “My Dentist”, in May 2021, my fear is subsiding due to the very compassionate check ups and treatments I have received. After only a couple of visits, I have built up trust and confidence with my dentist and I’m not fearful of my visits anymore! Thank you “My Dentist”
Visited January 2023
Review titled mydentist, Mill Lane, Wimborne
Replied on 31 January 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Nervous patient
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2022
Had to have an extraction for the first time in over 50 years. Everyone was friendly, helpful and reassuring even though I was ridiculously nervous. Wish I hadn't worried for so long and so much. Please don't be anxious if you need treatment - you will be well looked after.
Visited November 2022
Review titled mydentist, Mill Lane, Wimborne
Replied on 22 November 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice and practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled A respectful
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2022
I have always felt put at ease about any work I’ve needed done. I am treated respectfully by the receptionists as well as the dentist and the nurse . I am always asked if I am comfortable throughout the work being done .there is always pleasant conversations between myself the dentist and the nurse and I always feel reassured.
Visited September 2022
Review titled mydentist, Mill Lane, Wimborne
Replied on 14 October 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice and staff
Rated 5 stars out of 5
by Sheila McCaffrey - Posted on 29 June 2022
They where swift and quickly dealt with my throat cancer in 2018 but Poole hospital was to slow in the follow ups although I think you should have scrap and polish they make you pay for hygienist but when you are on pension you cannot afford their prices so that should come withNHS
Visited June 2022
Review titled mydentist, Mill Lane, Wimborne
Replied on 19 July 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards {my}dentist
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Review titled Fantastic service
Rated 5 stars out of 5
by Pauline Greenhill - Posted on 09 June 2022
All the team are friendly, curtious and professional. I have had no issues with any if my treatments be it with the dentist or hygienist. And I like the consistency of seeing the same dentist. The dentist and hygienist always inform me what they are going to do before they start and update me afterwards so I know what treatment if any I will be needing. The waiting room and consulting rooms are light and airy and always clean and tidy. I actually love going there!
Visited June 2022
Review titled mydentist, Mill Lane, Wimborne
Replied on 13 June 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Disappointing
Rated 2 stars out of 5
by Mandy Day - Posted on 28 January 2023
I had been a NHS patient with this practice for a number of years - probably 8 or 9. They were very good. My check ups were every 9 months as suggested by the dentist I saw. I rarely saw the same dentist, but that was fine. My last check was due as we went into the pandemic so it was cancelled as no face to face consultations were happening anywhere as far as I’m aware. I would get the odd text telling me there was still no face to face appointments and only to contact them if I had an emergency. The last one I got was in Dec 2021. At the start of 2022 I contacted them again and got the same response. In May 2022 I contacted again and was told my dentist was no longer treat NHS patients and I would have to pay. I have tried to clarify the situation and get something in writing but have had nothing. The receptionists are lovely when I call. During my last call I was told I’d been taken off their list as I had not visited the dentist for more than 3 years. They said that it was not there fault that I could not visit during the pandemic!!!! I guess I just want to point out to other people that this practice is a not very kind and seem very quick to try to get you off their list - even when I don’t feel like I’ve done anything to warrant this. Although they are correct I did not have an appointment during the pandemic. But unless I’m wrong as advised by them they didn’t have any face to face appoints. Maybe choose another dentist if you want to be treated fairly
Visited May 2022
Review titled mydentist, Mill Lane, Wimborne
Replied on 28 April 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader