mydentist, Liverpool Road, Newcastle-Under-Lyme - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Ms JANE R STANTON - Posted on 18 September 2023
Years ago I had a really bad experience , it left me with bad anxiety re dentists. 7-8 years back I registered with My Dentist Liverpool Rd Newcastle and couldn't be happier. The receptionists are warm and friendly; you now get a telephone call the day before to confirm your apt . The waiting room, clean and calming. The treatment room the same . The Dentist and nurse welcoming and efficient too . ... I'd highly recommend them .
Visited September 2023
Review titled mydentist, Liverpool Road, Newcastle-Under-Lyme
Replied on 20 September 2023
Dear Ms Jane R Stanton, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great Team
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
I recently attended my routine examination at the Practice and the service was at its usual high standard. I received a call the day before my appointment, to check I was still attending, and had a pleasant greeting when I entered the building. I find it amazing how the dentists remember you even though they have lots of patients through the door every day. Would always recommend this Practice to anyone!
Visited January 2023
Review titled mydentist, Liverpool Road, Newcastle-Under-Lyme
Replied on 08 March 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very professional and prompt
Rated 5 stars out of 5
by Steve - Posted on 17 September 2022
From receiving my appointment reminder to having my checkup and teeth cleaned everything went smoothly and on time. Very professional.
Visited September 2022
Review titled mydentist, Liverpool Road, Newcastle-Under-Lyme
Replied on 14 October 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Customer support poor
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2022
I have visited this dentist for over 10 years through name changes. Never had any issues with them until recent. I appreciate the trying times of Covid but this is as of now. However was very disappointed with my service today. A family of three people booking appointments 6 months in advance is a logistical nightmare when they cancel at last minute due to holidays although I am not against holidays I am disappointed when it seems to fall on our appointments then when you try to rearrange appointments for the Third time to be told they are fully booked up for another two months and that it’s my fault I won’t take my child out of school? The practice manager also pointed out I also cancelled an appointment in 2018??… I am not sure the need for this? When I asked if she understood my frustration she advised I can go elsewhere at no point an apology or a reasonable explanation. I was also told they are getting rid of NHS patients as it’s too troublesome? Which is disappointing.
Visited July 2022
Review titled mydentist, Liverpool Road, Newcastle-Under-Lyme
Replied on 11 August 2022
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager to further discuss your concerns and form an understanding around your current situation. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled A welcoming practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2022
I have been with this practice for more than 20 years and have seen many dentists. They always employ staff who are professional but who are friendly and welcoming too. It is a pleasure to have a check up.
Visited July 2022
Review titled mydentist, Liverpool Road, Newcastle-Under-Lyme
Replied on 19 July 2022
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards {my}dentist
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Review titled Very comforting
Rated 5 stars out of 5
by Thomas - Posted on 20 July 2022
I had to have tooth removed which was terrifying. I've been using the surgery for years and thankfully with the care always being so good from the staff to the Dentist I wasn't as scared as I would've been. I cant thank my Dentist enough though. She is top drawer in every department. From her relaxed and friendly manner to the quality of the work she does. Anything that the world can send to make her life better wouldn't be enough. I'm grateful all of this was there. Its horrible thinking of people not being able to access this level of care when I've been so lucky.
Visited July 2022
Review titled mydentist, Liverpool Road, Newcastle-Under-Lyme
Replied on 21 July 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards {my}dentist
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Review titled Totally rubbish
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2022
Attended my appointment with 1 broken tooth to be told I would need 4 teeth out, but first I needed to pay privately to have them cleaned? So now im left in agony with my broken tooth, because I can't afford private treatment, if I could afford private I wouldn't need an NHS dentist would I!
Visited June 2022
Review titled mydentist, Liverpool Road, Newcastle-Under-Lyme
Replied on 11 August 2022
Dear Patient Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is already at maximum capacity for NHS patients, they are currently unable to offer you an NHS place. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great recommendation
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2022
I was recommended to this Practice by a member of their staff as she knew I had a problem and that I didn't have a dentist. Managed to get in for an appointment and have no words to express my relief at being able to have my tooth extracted at the same appointment. Lovely welcome from the reception team and the dentist and his nurse were brilliant! Thank you.
Visited June 2022
Review titled mydentist, Liverpool Road, Newcastle-Under-Lyme
Replied on 07 July 2022
Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader