mydentist, High Street, Stone
10 High Street, Stone, Staffordshire, ST15 8AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Avoid.
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2025
Absolutely vile practice with vile staff. Extremely disappointing service, breaking all of the GDC regulations and NHS guidelines. Deny you certain treatment that is clearly available on the NHS website. Cancel appointments with sometimes less than an hours notice, but if you as a patient were to do that there would be uproar. Teenage nurse with short hair, is miserable, condescending and rude. Has no idea how to speak to human beings. Spends most of her time typing away on her phone and then moaning to colleagues about lack of management. Seriously avoid this place.
Visited March 2025
Review titled mydentist, High Street, Stone
Replied on 03 April 2025
We would appreciate the opportunity to investigate your experience however, we cannot identify you from the information within the review. If you could please contact the practice and ask to speak with the Practice Manager, they will be able to assist you. Kind regards, Julie - mydentist Patient Services Team Leader
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2025
Booked my daughter in for an emergency appointment after the school phoned and explained she had knocked her front tooth in playground. The receptionist (who sounded like she could not be bothered) informed me that the next available slot was in 2 weeks time, however I could pay £99 to be seen privately today. Baring in mind my daughter had knocked her tooth so bad it was wobbly and also bleeding. Hesitantly, I payed the £99 for my daughter to have an emergency appointment as I was worried about not getting her seen that day. 1 hour later the receptionist called me back and asked if I could move the appointment to 2pm, (the appointment was originally booked in for 3:45 as that was the earliest I could leave my work). I explained to the receptionist that I would struggle to get there for 2pm, as that was too short notice to arrange for someone else to pick her up. The receptionist then said that if that was the case, then they would have to cancel my appointment as the dentist now had a gap and wanted to go home early. I cannot believe this, and the worst part about it is when I asked for refund of the £99 (which I was made to pay over the phone) they said that they wouldn’t be able to refund it due to it being ‘short notice cancellation’ and this is there policy. They did not let me attend my appointment at 3.45pm and insisted that if I could not make it at 2pm then they were cancelling. I am taking my complaint to the head office of MyDentist and nhs England.
Visited March 2025
Review titled mydentist, High Street, Stone
Replied on 03 April 2025
Hi, We are sorry for your experience with our practice and believe their may have been a misunderstanding during your conversation with our receptionist, the Practice Manager has asked if you could please give her a call so she can provide a resolution for you in this instance. Kind regards, Julie - mydentist Patient Services Team Leader
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Review titled Welcoming friendly pracice
Rated 5 stars out of 5
by J Banks - Posted on 03 April 2025
Attended last week for a check up due to upcoming hospital treatment. Called to book an appointment and was offered an on the day appointment due to a recent cancellation. The practice looked clean and professional upon entering and staff took the time to ask me how I was. I saw a young lady dentist (AI) for my check up who answered any queries I had and I felt very relaxed during my appointment. Nursing team also very friendly. Upon leaving my next check up was booked. Very smooth service and I would highly recommend.
Visited March 2025
Review titled mydentist, High Street, Stone
Replied on 16 April 2025
Dear J Banks, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader