mydentist, High Street, Higham Ferrers - Ratings and reviews
Reviews
-
Review titled Satisfied customer
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
Excellent dentist good efficient dental work All staff are friendly and obliging.I am still visiting the practise as an NHS patient
Visited November 2023
Review titled mydentist, High Street, Higham Ferrers
Replied on 06 December 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - mydentist Patient Services Team Leader
-
Review titled Inconsiderate
Rated 2 stars out of 5
by Jules Perks - Posted on 14 July 2023
We have been going to this dentist for many years, myself and partner had check up appointments, 1/2 the car park was out of use so by the time we found a space and walked through the carpark towards the back entrance as normal we noticed a piece of board over a hole, we always use this way as My Partner is in a wheelchair and this is his only access, I called the dentist from their car park and advised we were there for our check up but couldn’t get in the back door, the woman on reception advised ‘no there is no other entrance for w wheelchair so you won’t get in’ she then said ‘I’ll cancel you both today and rebook you when the building work is finished, we don’t know when that will be either, I’ll have to let You know’ With being told this I then advised her the dentist knows my Partner and the receptionists know him also so why couldn’t 1 person just call us and tell us they’d have to cancel due to access issues? She just advised ‘oh i don’t know, I’ll let you know when we Can book you in again.’ No apology nothing! Isn’t it against the law and discrimination to not have disabled accesses nowadays? It’s not just a case of getting in the car and attending the appointment, when the person is disabled it takes time to get that person ready into the car, he has an electric wheelchair so hoisted into the car and on arrival finding Somewhere to park with room enough to get a wheelchair out the car on the hoist and get the person in that chair again. I’m disappointed and angered that not one person could call us. I will be putting in a complaint as this could have been better dealt with.
Visited July 2023
Review titled mydentist, High Street, Higham Ferrers
Replied on 18 July 2023
Dear Jules Perks, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Very professionally friendly staff
Rated 5 stars out of 5
by Tony - Posted on 05 July 2023
I do not like attending a dentist practice but I always have a good positive experience at Higham Ferrers
Visited July 2023
Review titled mydentist, High Street, Higham Ferrers
Replied on 10 July 2023
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great Dentist and Admin
Rated 5 stars out of 5
by Keenan Buck - Posted on 04 February 2023
I have always had an extremely good experience at the surgery. My dentist Maria is professional and dedicated, and puts me at ease before All consultations. She also keeps me informed whilst working on my teeth. The admin staff are also extremely helpful and courteous and professional at all times.
Visited February 2023
Review titled mydentist, High Street, Higham Ferrers
Replied on 27 February 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great dental practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
Such a friendly dental practice. I always feel at ease and confident that I’m going to have a good experience here . Their cleanliness is second to none and very professional
Visited December 2022
Review titled mydentist, High Street, Higham Ferrers
Replied on 13 December 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Georgina Smith - {my}dentist Patient Services
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
Great practice and great staff . Good with booking appointments in advance . Sorted out my kids dental issues
Visited October 2022
Review titled mydentist, High Street, Higham Ferrers
Replied on 25 October 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Georgina Smith - {my}dentist Patient Services
-
Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2022
I was very well looked after when visiting the practice ,I felt safe with every thing done to make me feel safe.
Visited June 2022
Review titled mydentist, High Street, Higham Ferrers
Replied on 07 July 2022
Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled MyDentist - MyPleasure!
Rated 5 stars out of 5
by Linda - Posted on 25 June 2022
A welcoming clean and friendly environment with an excellent dentist who has completely cured my decades old dental fears.
Visited June 2022
Review titled mydentist, High Street, Higham Ferrers
Replied on 07 July 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Excellent practice
Rated 5 stars out of 5
by Nicola - Posted on 20 May 2022
Very clean throughout the practice very warm and welcoming atmosphere and very pleasant always feel relaxed the staff are so friendly highly recommend
Visited May 2022
Review titled mydentist, High Street, Higham Ferrers
Replied on 23 May 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader