mydentist, High Street, Berkhamsted - Ratings and reviews
Reviews
-
Review titled No longer providing dental care
Rated 1 star out of 5
by J Kempster - Posted on 05 July 2023
This practice used to be good, but most of the dentists have left. I had an emergency this week, and they were only able to provide a patching up service. I was told "Your dentist has left, so you can't have any appointments from now on"; how that meets the conditions of the NHS General Dental Services Contract is beyond me - how do they get away with that? Their telephone message claims they can provide "a full range of services"; this is clearly untrue. The dentist who did treated me was rude, arrogant, and unsympathetic - bedside manner was appalling. I felt more like a domestic pet being treated by a vet. There are no other dentists accepting patients in this area so I will have to resort to home treatment.
Visited July 2023
Review titled mydentist, High Street, Berkhamsted
Replied on 10 July 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader