mydentist, Framwellgate Bridge, Durham - Ratings and reviews
Reviews
-
Review titled Worst service
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
I have been a patient at this practice for many years and have watched it gradually go down hill. I have had so many different dentists. The last one farmed me out to another dentist as he was no longer seeing NHS patients I am half way through a procedure the NHS dentist has left and I have been left high and dry. I was told to call back first thing in the morning to get an appointment I was then told I couldn't have one because I wasn't in pain. It's disgusting all they want is to get rid of their NHS patients and go private. I said I would pay to be told I had to pay up front and I would have to pay for the first examination as they didn't know what was wrong with me. Try reading my notes I am half way through a procedure that didn't work twice with your dentist. This is a shocking way to treat patients.
Visited April 2023
Review titled mydentist, Framwellgate Bridge, Durham
Replied on 10 July 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Fabulous
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
I rang up on the off chance and asked for a one off NHS dental treatment as I was in agony. They obliged which was very good of them. I was seen by a very nice young man who explained the problem and sorted it out the best he could, but explained it was only a temporary measure and that the tooth would probably need removing or other dental work. So I'm now in agony again so will need the tooth removing. I'm. Absolutely petrified, but cannot stand the pain any longer. I'm hoping that the surgery will squeeze me in ASAP. Cannot fault the staff they are friendly professional and helpful.
Visited June 2022
Review titled mydentist, Framwellgate Bridge, Durham
Replied on 13 October 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Fantastic Treatment
Rated 5 stars out of 5
by Geraldine - Posted on 21 June 2022
I have just completed a course of treatment at this Dental practice over a period of 17 weeks to straighten my teeth , I am absolutely delighted with the outcome . The care and treatment I received from the dentist who carried out this treatment was outstanding ! It went above and beyond my expectations . Everything was explained from start to finish to ensure the best outcome for this type of treatment. The whole experience was stress free because of this. All the staff that I met from this dental practice, from the dentist himself, the dental nurses and reception staff were always very friendly, helpful and always accommodating as far as possible, as well as professional!! I would highly recommend this dental practice . Thank you again .
Visited May 2022
mydentist, Framwellgate Bridge, Durham has not yet replied.