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mydentist, Filton Road, Horfield

94-96 Filton Road, Horfield, Bristol, BS7 0PD

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Reviews

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  1. Review titled Very bad service

    Rated 1 star out of 5

    by Anonymous - Posted on 19 January 2024

    I had booked a private appointment. A few days later I received an email and a text with a time later than my appointment (on the same day). I believed it was rescheduled by them. When I reached at the dentist, I was told I had missed my appointment (at the original time) and would be charged with my booking fee (£45) for no show. Still don't know how the later appointment was booked. The staff very very defensive and rude.

    Visited January 2024

    Report as unsuitable

    Review titled mydentist, Filton Road, Horfield

    Replied on 20 February 2024

    Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - mydentist Patient Services Team Leader

    Report as unsuitable