mydentist, Filton Road, Horfield - Ratings and reviews
Reviews
-
Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I had booked a private appointment. A few days later I received an email and a text with a time later than my appointment (on the same day). I believed it was rescheduled by them. When I reached at the dentist, I was told I had missed my appointment (at the original time) and would be charged with my booking fee (£45) for no show. Still don't know how the later appointment was booked. The staff very very defensive and rude.
Visited January 2024
Review titled mydentist, Filton Road, Horfield
Replied on 20 February 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - mydentist Patient Services Team Leader
-
Review titled Phone lines
Rated 3 stars out of 5
by Molly - Posted on 12 April 2023
I had been on hold for an hour and half yesterday (11:30-13:00) before the phone lines were seemingly cut off. I was unable to call for the rest of the day. I have now been on hold for four hours (since 10:30 am) and counting (inc approximately 90 minutes of being number 2 in the queue). There is allegedly an option to dial 1 and leave a message however I tried this and it just rung endlessly. This is absolutely mental.
Visited April 2023
Review titled mydentist, Filton Road, Horfield
Replied on 19 April 2023
Dear Molly, We are sorry to hear about the difficulties you have faced contacting practice. We have seen an increased demand from patients wishing to contact us for appointments, which has put many practices under pressure. We appreciate and apologise for the frustration not being able to speak to our staff can cause. If you are still experience problems, please do not hesitate to contact our {my}dentist Patient Support Team on 01204 799 799 Option 1 who will be able to liaise with the practice for you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Waste of time!
Rated 1 star out of 5
by Lisa - Posted on 20 April 2023
I had an appointment booked for September then sent out a letter cancelling my appointment I tried to call them to re book and the lady on the phone is very rude told me she can’t do this and to call again towards the end of the year. I was threaded to be removed of their system If I didn’t have an appointment every 6 months and now they can’t even offer me one. The lady on reception needs to receive some training on how to speak to clients as her attitude towards me was not ok! I would not recommend this dentist! And 100% looking to move! Rude staff trying to encourage private dentists!
Visited April 2023
Review titled mydentist, Filton Road, Horfield
Replied on 14 June 2023
Dear Lisa, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Friendly and Reassuring
Rated 5 stars out of 5
by Michael Crocker - Posted on 03 April 2023
My treatment was thorough and I was kept informed throughout. No unnecessary procedures were carried out. All staff were friendly and reassuring.
Visited April 2023
Review titled mydentist, Filton Road, Horfield
Replied on 20 April 2023
Dear Michael, Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Won’t give me an appointment
Rated 1 star out of 5
by Sophie OConnor - Posted on 20 March 2023
Horrible level of care! I have sore gums and need someone to take a look at my teeth to be told “sorry we have no NHS dentists and won’t have any for a while, can you phone back in a few months time” so what am I supposed to do in the meantime? I pay for the dentist it’s not free for me and there should be appointments available for your clients!
Visited March 2023
Review titled mydentist, Filton Road, Horfield
Replied on 20 April 2023
As you may be aware, we do have several dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult. However, whilst we are recruiting, if you experience a dental emergency, e.g. pain, swelling or bleeding then you can still contact the practice and they will triage your symptoms and advise you how obtain emergency assistance until the practice is fully staffed. Kind Regards {my}dentist Patient Support Team
-
Review titled Great practice
Rated 5 stars out of 5
by Mr D P Barton - Posted on 11 November 2022
Lovely staff throughout, really appreciate the care taken and the thorough investigation, emergency appointment was to get me out of pain and it worked, only gripe I have is I can't get in on nhs as my permanent dentist which is very sad - back to my rubbish dentist to complete the work I need finishing soon. Boo
Visited November 2022
Review titled mydentist, Filton Road, Horfield
Replied on 15 November 2022
Dear Mr D P Barton, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. Due to our current NHS appointment availability, we are unfortunately not able to offer appointments to everyone, we are only able to offer appointments subject to capacity. We look forward to welcoming you back to the practice in the future. Kind regards Georgina Smith - {my}dentist Patient Services
-
Review titled Friendly and efficient
Rated 5 stars out of 5
by Michael Crocker - Posted on 04 July 2022
I am a "My Options" patient at this practice and it suits me because of the convenience and availability. The treatment I receive I'd first rate as are the staff on Reception.
Visited July 2022
Review titled mydentist, Filton Road, Horfield
Replied on 07 July 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Amazing dentist
Rated 5 stars out of 5
by Donna - Posted on 02 September 2022
I’m so terrified of dentist but someone recommended them well the dentist and assistant were amazing with me was patient and kind very understanding talked me through everything wouldn’t go anywhere else now thank you
Visited July 2022
Review titled mydentist, Filton Road, Horfield
Replied on 16 September 2022
Good Morning Donna Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards {my}dentist
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2022
I had a tooth extraction it is my first adult tooth being removed I was extremely anxious as I had a bad experience when I was a child but this dentist was brilliant they talked me through the whole process and put my fears to rest
Visited June 2022
Review titled mydentist, Filton Road, Horfield
Replied on 19 July 2022
Dear Patient Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards {my}dentist