mydentist, Dolphin Square, Tring - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by graham - Posted on 13 November 2022
I was referred to My Dentist by my regular practice to have several teeth taken out under sedation, I found the complete experience excellent, staff were very friendly and very reassuring at what can be a rather unnerving time, and treatment was very prompt no waiting around at all. Excellent 10/10
Visited November 2022
Review titled mydentist, Dolphin Square, Tring
Replied on 15 November 2022
Dear Graham Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Struck-off with no notice from Nhs patient list
Rated 2 stars out of 5
by Ben Blunt - Posted on 16 November 2022
Having been overdue a dental check-up, I called to book an appointment yesterday. I was told that I had been ‘archived’ as I had not been for two years. Whilst I appreciate this is correct, at no point did the practice contact me to advise this was going to happen (so I could have prevented it) nor that it had happened (which would have been courteous). My family have in the intervening period been and thankfully haven’t been ‘archived’. Upon explaining that with the pandemic as a key worker I had lost track of time and was sadly focused elsewhere because of my employment, this was met with a lack of empathy or concern other than I was welcome to book as a private patient. I know that my data is correct as in that time period I still live in the same house, have the same phone numbers (landline and mobile) and same email addresses; there could be no issues with ‘incorrect details’. This is incredibly frustrating as now, of course, there are no Nhs dentists within a seemingly large radius able taking on new patients, only ‘Nhs referrals’. I will most likely have to undertake private treatment, but I will not be using this practice with such poor data management practices and poor service. I would add that I am sad to leave the practice, as my experience was always first class in terms of the dental staff and healthcare professionals.
Visited November 2022
Review titled mydentist, Dolphin Square, Tring
Replied on 02 December 2022
Dear Ben, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Georgina Smith - {my}dentist Patient Services
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Review titled Excellent practice
Rated 5 stars out of 5
by Philip Geoffrey Castle - Posted on 30 June 2022
The surgery has a calm and friendly atmosphere. I have received good quality care. I was particularly anxious prior to my examination as I have had quite a few procedures on my teeth in the past not all of which have been easy. However the dentist was kind and informative as to a way forward in my dental care.
Visited June 2022
Review titled mydentist, Dolphin Square, Tring
Replied on 07 July 2022
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Prolonged practice
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2022
In early December I broke a tooth and had to wait until 31st for an emergency appointment. Delay after delay, my dentist didn't turn up, impression for crown wasn't successful, then dentist retired and had to wait 2 months for new dentist, in June had New impression then crown didn't arrive now a month later have heard nothing. 8 months since the tooth was broken.
Visited June 2022
Review titled mydentist, Dolphin Square, Tring
Replied on 17 October 2022
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader