mydentist, Colwill Road, Estover - Ratings and reviews
Reviews
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Review titled Should not be registered as an NHS dentist
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
No option of NHS treatment. Appointments constantly cancelled. This practice should be taken of the NHS website as they do not offer any treatment for NHS patients.
Visited April 2023
Review titled mydentist, Colwill Road, Estover
Replied on 13 July 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
For a start I haven’t been able to get a check up since 2021. I’ve been told to call back every month for the past year in the end I emailed in January and was told to call in March. I called yesterday as I think I have an infection and was told we don’t have an nhs dentist who can see you today but we can speak to the dentist who’s in later. I also enquired if they were doing routine check ups yet and w was just told no we have no nhs dentist. What are those of us who can’t afford to go private supposed to do?!!! I had a call 5 hours later offering me an emergency appointment with 15 minutes notice, I work on the other side of the city I’d never make it in that time! How is this acceptable! For 2 years prior to covid I had 12 check ups cancelled by the dentist and it’s surprising years later that there has been absolutely no improvement whatsoever! I’m now stuck trying to get what I believe is an infection sorted and no one cares
Visited March 2023
Review titled mydentist, Colwill Road, Estover
Replied on 24 April 2023
Dear patient, As you may be aware, we do have several dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult, and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult. However, whilst we are recruiting, if you experience a dental emergency, e.g. swelling or bleeding then you can still contact the practice and they will triage your symptoms and advise you how obtain emergency assistance until the practice is fully staffed. I understand that this news will be disappointing. Kind regards Julie Wood – {my}dentist patient services Team Leader
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Review titled Not a chance for a dentist for the last 2 years
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
I have tried to make an appointment with a dentist for the last 2 years. Last year only I was advised that I need to call in January, April, August and October. During my last conversation (Oct), I was advised they now have no capacity till after Christmas. I have been trying to have my filling repaired (done by their dentist) which fell out leaving me with only one, sharp edge of the tooth, but it is not deemed enough of an emergency, although I also have an inflammation in my gum because of this tooth. I offered to pay for this appointment to have it done, but I was informed that 'it does not work like that' and if I go private, I need to stay private - no matter they can offer private appointments but no NHS ones. Shocking service.
Visited October 2022
Review titled mydentist, Colwill Road, Estover
Replied on 24 April 2023
Dear patient, As you may be aware, we do have several dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult, and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult. However, whilst we are recruiting, if you experience a dental emergency, e.g. swelling or bleeding then you can still contact the practice and they will triage your symptoms and advise you how obtain emergency assistance until the practice is fully staffed. I understand that this news will be disappointing. Kind regards Julie Wood – {my}dentist patient services Team Leader
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Review titled Terrible
Rated 3 stars out of 5
by Anonymous - Posted on 10 October 2022
Dropped nhs with notice phoned up to be told they no longer do nhs appointments and to find a new dentist no letter or call
Visited October 2022
Review titled mydentist, Colwill Road, Estover
Replied on 17 October 2022
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Failing NHS patients
Rated 1 star out of 5
by Anonymous - Posted on 11 August 2022
I only found out my dentist had left the practice when I tried to book an appointment, as a family we have been told to keep phoning back to see if a replacement had been found. This has been going on for the last two years, then recently I needed an emergency appointment, as the practice is only dealing with emergencies I thought I would be able to get an appointment….no! The receptionist was rude from the offset and not interested in the situation I was in, I received no advice on how to receive any care. I have tried to complain directly to the practice, after weeks of waiting the response has been a very brief message on my answer machine telling me to call them back on their main number, which of course will mean speaking to the rude receptionist again when I can finally get through. To top it all off as they are advertising on their website that they are accepting new private patients when they can’t accommodate their existing NHS patients.
Visited June 2022
Review titled mydentist, Colwill Road, Estover
Replied on 12 August 2022
Dear Patient, I am sorry to hear of your experience at the practice. I do appreciate that it will be frustrating to not be able to secure an appointment. It is unfortunately the case that the practice has vacancies for NHS dentists. We have been trying to fill the vacancies for some time, however, there is a national shortage of dentists, which is having an impact on our ability to recruit NHS dentists as quickly as we would wish. I would like to reassure you that any private dentistry that is offered at the practice is outside of any NHS contractual commitments. Kind Regards, Nicola, Patient Services Manager, {my}dentist
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Review titled Bad
Rated 1 star out of 5
by Paul Stephen Eales - Posted on 09 June 2022
Total of 4 hours on the phone to be told they are only doing emergencies, yet the answer machine message state the full range if services are being done. No the case. Can't keep blaming covid, everybody else is back at work. Simple thing like changing the message will stop people clogging the line. It should state, emergencies only, Common sense
Visited June 2022
Review titled mydentist, Colwill Road, Estover
Replied on 12 July 2022
Hi Paul, Thank you for your feedback. Please be assured that we have updated the welcome message at the pratice to reflect the current position. Unfortunately the practice has a number of NHS dentist vacancies, which is meaning that the practice is unable to offer routine NHS appointments to patients and is needing to operate on an urgent and priority basis. Kind Regards, Nicola, Patient Services Manager, {my}dentist
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Review titled Good practice
Rated 5 stars out of 5
by Zara kay - Posted on 27 May 2022
Was very nice to be seen within my appointment time and to see the dentist looking clean and hygienic
Visited May 2022
Review titled mydentist, Colwill Road, Estover
Replied on 30 May 2022
Dear Zara, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards {my}dentist
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Review titled Great service
Rated 5 stars out of 5
by Kevin Hunt - Posted on 13 May 2022
Really helpful service from both reception and my dentist us equally great emergency service at the Plympton surgery last month
Visited May 2022
Review titled mydentist, Colwill Road, Estover
Replied on 16 May 2022
Dear Kevin, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your kind comments for our practice team. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards {my}dentist
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2022
Very helpful and understanding first class treatment always put my mind at ease easy to access clean efficient practice and brilliant Staff first class service
Visited May 2022
Review titled mydentist, Colwill Road, Estover
Replied on 12 May 2022
Dear Patient, Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your kind comments for our practice team. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards {my}dentist