mydentist, Barrack Street, Norwich
124 Barrack Street, Norwich, Norfolk, NR3 1TLContact details and opening times
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Reviews
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Review titled Unable to contact by phone
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
After receiving a letter saying my dentist was no longer giving NHS treatment I tried to ring. I was originally no. 8 in the queue. When I got to no. 1 after 15 minutes they cut me off. Following that I could only get an engaged tone.
Visited June 2023
Review titled mydentist, Barrack Street, Norwich
Replied on 10 July 2023
Dear Patient We are sorry to hear about the difficulties you have faced contacting practice. We have seen an increased demand from patients wishing to contact us for appointments, which has put many practices under pressure. We appreciate and apologise for the frustration not being able to speak to our staff can cause. If you are still experience problems, please do not hesitate to contact our {my}dentist Patient Support Team on 01204 799 799 Option 1 who will be able to liaise with the practice for you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Clearly not willing to see NHS patients
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Took 2 years following start of Covid for them to even be willing to book routine NHS patients. Then finally managed to book appointments (with a 6+month wait for said appointments) and each time they then cancel the appointments within 4 weeks of them being booked. Seems they clearly have no intention of ever seeing routine NHS patients so if we can’t access private dentistry then my family are left with no access to dental care. Very frustrating. I’d be willing to wait the 6 months to be seen but we’re now looking at trying to book appointments that are more than a year beyond when we first had some booked in due to repeated cancellations…and those will probably be cancelled too.
Visited May 2023
Review titled mydentist, Barrack Street, Norwich
Replied on 12 June 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader