mydentist, Barrack Street, Norwich - Ratings and reviews
Reviews
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Review titled Unable to contact by phone
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
After receiving a letter saying my dentist was no longer giving NHS treatment I tried to ring. I was originally no. 8 in the queue. When I got to no. 1 after 15 minutes they cut me off. Following that I could only get an engaged tone.
Visited June 2023
Review titled mydentist, Barrack Street, Norwich
Replied on 10 July 2023
Dear Patient We are sorry to hear about the difficulties you have faced contacting practice. We have seen an increased demand from patients wishing to contact us for appointments, which has put many practices under pressure. We appreciate and apologise for the frustration not being able to speak to our staff can cause. If you are still experience problems, please do not hesitate to contact our {my}dentist Patient Support Team on 01204 799 799 Option 1 who will be able to liaise with the practice for you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Clearly not willing to see NHS patients
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Took 2 years following start of Covid for them to even be willing to book routine NHS patients. Then finally managed to book appointments (with a 6+month wait for said appointments) and each time they then cancel the appointments within 4 weeks of them being booked. Seems they clearly have no intention of ever seeing routine NHS patients so if we can’t access private dentistry then my family are left with no access to dental care. Very frustrating. I’d be willing to wait the 6 months to be seen but we’re now looking at trying to book appointments that are more than a year beyond when we first had some booked in due to repeated cancellations…and those will probably be cancelled too.
Visited May 2023
Review titled mydentist, Barrack Street, Norwich
Replied on 12 June 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Friendly Practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
Very friendly and efficient service with a relaxing atmosphere. Text messages to remind you of appointments and time
Visited April 2023
Review titled mydentist, Barrack Street, Norwich
Replied on 10 May 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice
Rated 5 stars out of 5
by TR09 - Posted on 18 April 2023
I bring my daughter to the dentist and the dentist she sees is lovely. My husband goes her as well and always received great service.I only wish that they would let me join with my family
Visited April 2023
Review titled mydentist, Barrack Street, Norwich
Replied on 10 May 2023
Dear TR09, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Terrible
Rated 1 star out of 5
by Ian Garrard - Posted on 03 April 2023
Over 1 year to get two route canal fillings on front teeth. First dentist filled front teeth. No x Ray. Second dentist x rays and referral ti hospital but 3 attempts later I'm in agony. I've cancelled with this dentist now ,it's like a horror show. I was in so much pain when In surgery I needed a urgent appointment. The Chap in front of me needed teeth whitening 100 pounds deposit and a choice of dates .I was told no appointments I complained and after reception confirmed with dentist I was given a white slot, that's private .what a shameful world
Visited March 2023
Review titled mydentist, Barrack Street, Norwich
Replied on 19 April 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavor to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Lovely service from lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
I visited recently for the first time since pre-covid and had a lovely experience from start to finish. Especially impressed with the reception team, who were very understanding of my issues and so helpful explaining my options. Practice was a clean and professional environment also. Definitely recommend.
Visited March 2023
Review titled mydentist, Barrack Street, Norwich
Replied on 19 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Thankyou
Rated 5 stars out of 5
by Jayne Ann - Posted on 11 December 2022
I rang at 8am due to a broken tooth which was causing extreme pain. Due to lack of check ups available post covid I was concerned about getting seen, however the receptionist couldn't of been more helpful and got me in for an emergency appointment that morning. As a person with a fear of the dentist I was really put at ease by the dentist and dental nurse who sorted me quickly and with as little discomfort as possible. Thankyou so much for your help.
Visited December 2022
Review titled mydentist, Barrack Street, Norwich
Replied on 12 December 2022
Dear Jayne, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Impossible to speak to
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I called weeks ago. Long wait so I left a message to be called back. No one bothered. Called today. 15 minutes on hold. Then I got through. But no one answered. Heard reception chat for five minutes. Then the phone went dead. Worse than useless.
Visited November 2022
Review titled mydentist, Barrack Street, Norwich
Replied on 15 November 2022
Hi, The phone lines are currently diverted to our Head Office should you wish to contact the practice. As you will be aware the practice will close on 31st December 2022, if you have any queries relating to this please contact the practice as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Cancel after cancel
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2022
The dentist has cancelled 2 previous appointments spanning 4 months for emergency dental work, leaving me upset and in pain. On the day I had my appointment to have a tooth removed and root canal sorted they were over an hour late.
Visited May 2022
Review titled mydentist, Barrack Street, Norwich
Replied on 04 May 2022
Dear Patient, Thank you for your feedback. I am sorry to hear that you are unhappy with the service provided to you by our practice and that your appointment was cancelled on a number of occasions. We apologise for the inconvenience caused. Although we try to honour our appointments, current pandemic circumstances are meaning that there are occasions where we may regrettably have to cancel some appointments. In addition to this there could be various reasons why your appointment was delayed. This can be due to an emergency, or another patient's treatment going over the allotted time, possibly due to complications or unforeseen circumstances which we again apologise for. If you would like to discuss your specific situation further, please contact the Practice Manager on who will be happy to talk to you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader