mydentist, Appleton Gate, Newark - Ratings and reviews
Reviews
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Review titled Staff and dentist good.
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
After having my new pallet for 3mths 3weeks had a hair line crack on the top pallet,after paying £1100.00 plus examiners cost the company wanted another £100.00 to repair the damage.I feel really upset and robbed.Not blaming the staff or dentist,blaming the policy that the company has.
Visited February 2024
Review titled mydentist, Appleton Gate, Newark
Replied on 05 March 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Penalty for not being registered
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
Not registered here for dentistry as use log standing one near old home. However did use it for Hygienist. We were told we could do that, £88 for the first 30 min slot but then £58 thereafter for a 20 Min slot. Only to turn up to second booking and be charged £88 for a 15 minute clean. Just beware
Visited December 2023
Review titled mydentist, Appleton Gate, Newark
Replied on 13 December 2023
Dear Patient Thank you for your comment and for taking the time to leave it. It may help if we explain that our Hygienists are private clinicians who strive to offer the best service to our patients. The fees charged are private fees, as hygienist appointments are not available under the NHS. I am sorry if this is not made clear to you when booking the appointment. Kind regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Very disappointed.
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
I arrived on time for my appointment and signed in with the receptionist, who confirmed that I was attending the surgery for a filling replacement and a exam. After waiting for 30 minutes, I was called in and given glasses for my filling, however when asked where the filling was needing to be replaced, I pointed to the wrong tooth. I was almost ushered out the door, however the dentist decided to do a ‘exam’. After looking at only my bottom teeth then found the tooth I needed filling. I was in the dentists chair for about 3 minutes in total and was told to make a further appointment for the filling replacement and that the ‘exam’ cost £43 and I couldn’t be seen today because they where running late. Which was not my fault. Will not return. Do not recommend. They just want your money. Do not pay for appointments before you go in.
Visited November 2022
Review titled mydentist, Appleton Gate, Newark
Replied on 20 April 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Compassionate practise
Rated 5 stars out of 5
by Julie L - Posted on 10 May 2022
My Ukrainian refugee guest aged 13 needed urgent dental care. This practise saw him the next day and agreed to complete his treatment even though we are out of area because we could not get a local service. Thank you for your compassionate response.
Visited May 2022
Review titled mydentist, Appleton Gate, Newark
Replied on 11 May 2022
Dear Julie, Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards {my}dentist