Reviews

Displaying 1 to 1 of 1

1. Review titled It’s all about the colour of your money at Lotus.

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 02 February 2024

   They gave me a filling and it hurt for months after. I booked another appointment and when I told them that the filling had done more harm than good, the dentist said to put sensodine on it. On another occasion a check up lasted 4 mins. Most of the 4 mins was booking me an appointment to see an hygienist. My teeth were not examined, yet I was charged for a check up. I missed by hygienist appointment because my little boy was in hospital poorly. They told me that if I wanted to see the hygienist again that I’d have to book another check up and pay for that first. I booked another check up and got stuck in traffic. I arrived 8 minutes late for the receptionist to tell me that after 7 minutes they class it as a no show. If I had literally walked through the door 10 seconds earlier then I would have been allowed to see the dentist. I’m not sure if the 7 minutes rule was just for me or for everyone because I have been to appointments before and have been made to wait longer than 7 minutes in the waiting room. The receptionists have zero customer service skills and are constantly threatening to strike you off their register. Remove me Lotus! You’ll be doing me a massive favour!

   Visited February 2024

   Report as unsuitable

   Review titled Lotus Dental Practice

   Replied on 12 February 2024

   Dear Patient, Thank-you for your feedback. We are so sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. On review of your comments, I would ask that you contact the practice on 01772 432337 or email at practicemanager@lotusdentalpractice.co.uk to discuss your concerns. Kind Regards, Lisa Practice Manager

   Report as unsuitable

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