Lodge Causeway Dental Centre - Ratings and reviews
Reviews
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Review titled Friendly but made me feel like i was not honest
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2024
Staff were all polite, practice was friendly, very clean and modern. my only issue that i did not feel was appropriate was having to pay in advance for a follow up appointment weeks away, this made me feel like i was not trusted. due to the cost of living i don't always have the money to pay weeks in advance, i always pay on the day for treatment and never miss appointments. the practice did not make me aware of this policy before as i am a new patient and i have never been asked this before by a dentist. its usually pay on the day for your treatment anywhere else. i would come again but the money in advance is a put off as it makes those of us who pay feel like we are being looked at as untrustworthy to attend.
Visited February 2024
Lodge Causeway Dental Centre has not yet replied.
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Review titled Unhappy private patient
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2023
Having relocated many times over the years, I have been registered with different dental practices. I was surprised when I arrived for my first appointment to find the waiting room absolutely jam packed (this was particularly worrying due to a recent increase in those testing positive for Covid). My next surprise was the choice of music being played in the waiting room- Kiss fm (no relaxing music for nervous patients like me!). During the course of my treatment I've had to make 3 or 4 appointments and not one has been on time. Whilst I don't mind waiting 10/15 minutes, a 35 minute wait with no explanation I feel is not acceptable. At my last appointment I asked about changing my dentist to another in the practice as my working schedule and my current dental surgeon's working hours clash. I was told that I was unable to change until after my course of treatment was finished. The final straw was when I had to cancel an appointment at short notice due to a flare up of an existing health condition and was subsequently charged for the cancellation (upon registering I had explained about my health and the possibility of cancelling at short notice and was reassured that this would be taken into account). I am sorry for the negative feedback but my whole experience with this practice is not positive. Needless to say this very nervous patient is now even more nervous and will be looking for another practice as soon as the course of treatment has finished.
Visited September 2023
Review titled Lodge Causeway Dental Centre
Replied on 15 January 2024
Dear patient, Thank you for taking the time to review our practice. I am sorry to hear that your experience has not been positive but we welcome your feedback to help improve our service. Regarding the waiting room and the choice of radio station, our reception team rotate the stations on a regular basis so that each day a different station is played. This is to ensure we cater to all tastes. However, we always try to keep the volume to a low level. Following your feedback, we will discuss the choice of music in our next meeting. The waiting room does get quite full at times as we are a 10 surgery practice. The busier times are usually early morning (before work/school) and late afternoons. Quieter times are usually after 11am or around 2pm, please do request an appointment at these times if you feel this would be more suitable for you. You mentioned that you have been kept waiting for each appointment as the dentist has been running late. The dentists do try to run on time but as you can imagine, sometimes emergencies arise or treatment may take more time than originally planned. We do encourage the staff to let patients know if their dentist is running late so that they can make an informed decision whether they want to rebook or wait. I apologise that you were not informed. Regarding changing to another dentist and the cancellation procedure for private patients, if you would like to discuss this further, please do contact the practice on 0117 9586878 and ask to speak with myself or Emma. Kind regards, Katherine Barnes Assistant manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Gordon Royston Hicks - Posted on 18 July 2022
Like everybody I am sure a visit to the dentist is a bit like a white knuckle ride (it certainly is for me). How lucky was I to register with Lodge Causeway Dental Surgery sometime ago, over the years I have been visiting them I have seen the same person who has carried out annual checks, fillings, root canal and extractions, all of which filled me with fear on entering however I was put at ease with the professionalism and expertise in which these procedures have been carried out, I am now in my seventies and wish I had looked after my teeth better in earlier life, however I am confident that my dentist and his excellent assistant will continue to give me the service I have enjoyed so far. My wife, son and daughter in law have all registered with this practice on my recommendations and I would not hesitate in recommending them to anyone else, I would like to name the people at the practice who take care of me so wonderfully but this review does not permit this but I'm sure they know who they are. Thankyou
Visited July 2022
Review titled Lodge Causeway Dental Centre
Replied on 19 July 2022
Hello Gordon, Thank you so much for your lovely review. I am pleased to hear that your dentist and nurse make you feel at ease, and your visits have become a much more pleasant experience. We certainly do hope to be able to provide the same comfortable experience for many more years to come. I will be sure to pass on your lovely comments to Reza and Chloe. Kind regards, Katherine Assistant manager
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Review titled Excellent Dental Assessment
Rated 5 stars out of 5
by Mr Smith - Posted on 25 April 2022
I attended for an assessment previous to receiving Chemotherapy,the Dr was very professional,and explained and detailed all the checks she was doing and gave me relevant and excellent advice. I felt that she had covered everything, which left me with no questions. I felt this was the best dentist experience I have ever had. I would totally recommend this Dentist.
Visited April 2022
Review titled Lodge Causeway Dental Centre
Replied on 26 April 2022
Thank you for taking the time to review our practice. We are pleased to hear that you had a positive experience in the surgery and were left satisfied with the information and treatment from the dentist. I have passed on your positive comments to the dentist and we look forward to seeing you again in the future. Katherine, Assistant manager