Reviews

Displaying 1 to 2 of 2

1. Review titled Appalling admin

   ★★★

   Rated 3 stars out of 5

   by Turnip - Posted on 16 April 2024

   I’ve lost count of the times this dentist has cancelled my appointments. The most recent piece of genius is that he dentist asks you to book an appointment in 6 months, but the reception can’t book that far in advance so you have to ring them up a month later to arrange an appointment

   Visited April 2024

   Report as unsuitable

   IDH Limited has not yet replied.

   ---

2. Review titled Terrible receptionist and uncaring dental practice

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 07 February 2023

   Firstly the practice informed me I would have to go fully private and the receptionist refused to give me help to find another NHS practice . I actually remember her from last time , really defensive and rude with no people skills .Secondly they rescheduled my appointment to a few weeks later and when I did turn up today we’re already late by 15 mins ( I have work appointments so need appointments to be on time ) . I decided I was not happy with this a there lack of care for NHS patients whom they seem to have left stranded . Receptionist is one of the worst health care receptionists I’ve every come across , absolutely unhelpful

   Visited February 2023

   Report as unsuitable

   Review titled IDH Limited

   Replied on 10 July 2023

   Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

   Report as unsuitable

   ---