Hillfields Dental Surgery - Ratings and reviews
Reviews
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Review titled Great service
Rated 4 stars out of 5
by ZOHA Ali - Posted on 04 February 2024
Doctor was very good. He deal very nicely and did a good treatment. He worked with patiently and don't make a rush . He gave a good advice for future. Dentist was very friendly. I will definitely recommend helfield dental surgery. The appointment was not delayed for too long . They immediately responded to a call. They always attend the call and make an appointment. They work was done very nicely and precisely. I was having extreme pain and its just gone like a magic after the treatment. I will definitely go again if having any issues in future. Thanks a lot hillfields dental surgery for amazing service and treatment.
Visited December 2023
Hillfields Dental Surgery has not yet replied.
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Review titled Duty of care??
Rated 1 star out of 5
by Ben Shardow - Posted on 06 February 2024
Quite a while has passed since I have been to this dentist but I feel like now is the time to bring it up I first visited the surgery back in early 2022 after experiencing severe dental pain. I had a cavity and we arranged to have a root canal procedure. No issues here The first part of the procedure went well and I was given a second date to complete the procedure. No issues here A week after the hollowing of my tooth it shattered in my mouth. I had to go and get emergency care back in London where I was visiting at the time. The problems started when I called this practice up regarding my tooth. They told me it would have to be removed and i was provided a few dates. Due to not being in Coventry and having no way to be there on short notice, I did not confirm an appointment. Fast forward a fews days or so, I got a call from the surgery manager asking me why I hadn’t shown up for my appointment. Extremely confused, I insisted that I had not confirmed the appointment as I would have had not be able to physically be there at such short notice due to other commitments. The manger spoke to the colleague who “”””arranged”””the appointment with me and they were adamant that I confirmed with them. ( I do not recall if reminder calls/texts are sent out, but I must also stress I didn’t even get one of those which really adds to the mystery) I asked for the recording of the call to prove my innocence however they don’t use call recordings I was then told I would have to pay a deposit to attend any further appointments, which hit me personally as at the time I was a struggling uni student who has to pick between £20 dental deposit, food and fuel to get to work. With support from my friends I was able to visit a different appointment and a couple of different dentists. Some wouldn’t touch my tooth, one said they could refill it, one quoted me 1k for removal but told me that there was a risk of my teeth moving. I felt so lost as I hadn’t been told of the the risks of the removal process by this practice At the end of the day mistakes happened. That’s just the reality of life. I am aware of the financial implications of missed appointments on practices. After being in the service industry for most of my working life I understand the importance of supporting your colleagues in situations like this. However as a result I’m still in the same position with the shattered tooth as I couldn’t afford treatment after losing a lot of trust in this practice and dentistry in general and extremely self conscious about my breath. I deserve the care I paid for.
Visited August 2022
Hillfields Dental Surgery has not yet replied.