Reviews

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1. Review titled Appalling service, lack compassion

   ★★★★★

   Rated 5 stars out of 5

   by Anonymous - Posted on 11 January 2023

   I booked an annual dental check up and was told due to mild jaw ache that they will not be completing the dental check up but to make full payment of Band A, and book a follow up appointment after a month whereby they will complete the assessment at no extra cost. This was not the case at the follow up appointment and I refused to pay extra for a basic service I did recieve in the first instance and notes on database was very basic with no mention on actions and payment agreement. I challenged the receptionist on the misinformation provided regarding payment which the dentist who saw to me begrudgingly honoured the scale and polish on this occasion (without a charge) but didn't complete the assessment. The waiting time for non-emergency service was over 30 minutes too long. Unfortunately, the customer care and quality of service is poor, inept management team who require upskilling on knowledge of pay bands and what it entails. I will be taking my service elsewhere as the experience is not as great as it used to be.

   Visited December 2022

   Report as unsuitable

   Hillbrook Dental Health Centre has not yet replied.

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