Greengates Dental Practice - Ratings and reviews
Reviews
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Review titled Absolute nightmare trying to make an appointment
Rated 1 star out of 5
by Helena Goksu - Posted on 17 March 2024
I received a text message advising me to book an appointment for my son. I had to try everyday for 2 weeks to book an appointment. The phone line would either just ring out or someone would pick up and hang up on me. I eventually managed to get through but it is absolutely appalling that it took me so long to speak to someone and it is even worse that someone is hanging up on me. I have never had such terrible service from a dentist before.
Visited March 2024
Greengates Dental Practice has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
I attended my new patient appointment and was greeted by a polite lady on reception. This was a very good first impression as like alot of people I do not like dental treatment anyhow the 2 dental lady's who saw me was very welcoming and listened to what I had to say and responded in a very polite and friendly professional manner making my anxiety that I had slowly go down. To my liking a treatment plan was put in place. I would recommend this dental practice and rate it 10/10 Thankyou.
Visited June 2023
Greengates Dental Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2023
Excellent service from the lovely lady who saw my child for their first appointment she was so friendly and welcoming. The appointment wasn’t rushed and I came away learning something new. I was given information leaflets and a toothbrush which I thought was a nice touch.
Visited May 2023
Greengates Dental Practice has not yet replied.
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Review titled Great dental practice
Rated 5 stars out of 5
by F Ahmed - Posted on 09 June 2023
I was seen as a emergency patient, seen in the same day. The dentist was able to provide relevant information so i could make a informative decision. The dentist also was able to see me on time, so not waiting around. All staff were polite, friendly and accommodating.
Visited May 2023
Greengates Dental Practice has not yet replied.
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
The staff I have met so far have been amazing, the receptionist is so polite and welcoming over the phone and in person. I’m not great going to the dentist due to past experience so always panic but during my appointments staff have been great and do so well at keeping me calm and being so gentle.
Visited April 2023
Review titled Greengates Dental Practice
Replied on 04 May 2023
Dear Anonymous, Thank you for taking the time to leave us feedback. I am happy your journey at the practice has been pleasant. I will inform the team. Natasha Joseph Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I received a phone call last week to say I had been successful in gaining a place at the practice as I had been on the waiting list. To my delight I was very happy as I had been looking for an NHS dentist for quite some time. Firstly, the options for appointments that the receptionist gave me were very few- the only option was to go for today at 2.45. I live over 5 miles away so set off in good time however as there was traffic with it being School rush hour and very poor parking around the surgery I was 4 mins late. I apologised to the receptionist to just said “sorry you’re late you have missed your appointment” I was absolutely appalled as I have been to this practice before with my children when I have been waiting well over 15 mins to see a dentist but she had the audacity to turn me away. She was very rude and blunt and does not know how to talk to people. I had taken time off work, wasted fuel to travel 5 miles for an absolute waste of time!
Visited March 2023
Review titled Greengates Dental Practice
Replied on 13 March 2023
Dear Patient, Thank you for bringing this to my attention. As your response is anonymous it is difficult for me to investigate further. My apologies for your first visit at our practice, we endeavour to make our patient experience as smooth as possible. I would appreciate it, if you could contact the practice either via telephone or email greengatesreception@carholmegroup.co.uk I would like the opportunity to make it right. Natasha Joseph Practice Manager
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Review titled Very good experience
Rated 4 stars out of 5
by Paul S - Posted on 14 March 2023
The dentist very good. He did careful and gentle dental work. He explained everything clearly and gave excellent advice on how I could improve my dental health. The dental assistant was also attentive, calming and was great to interact with and we had a laugh. The receptionist has always been helpful, going out of her way even when there are limited options. However, the way the practice is managed seems very poor, I have met great dentists at this practice but they seem to move on quickly; if a dentist is ill or leaves then it can be very hard to reschedule an appointment, eg a delays of several months when I needed work on a cracked tooth which subsequently deteriorated badly.
Visited March 2023
Review titled Greengates Dental Practice
Replied on 15 March 2023
Dear Paul S, Thank you for taking the time to leave our practice a review. I appreciate your feedback. I will make staff aware of your positive comments . We will always try and reschedule an appointment within an appropriate and timely manner, my apologies this wasn't the case. Recruiting, as well as keeping dentists has become distressing over the years, consequently this can impact patient's waiting longer for their appointment. Kind Regards Natasha Joseph Practice Manager