Genix Healthcare Whitley Bay - Ratings and reviews
Reviews
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Review titled Service
Rated 5 stars out of 5
by Geoff - Posted on 09 October 2023
Short wait in reception but an apology was made dentist and nurse polite and professional and fully explained what was going to happen the only downside was I wasn’t offered a scale and polish which is included in the price band and I love to come away feeling my teeth are nicely set up and clean ready for the next 6 months
Visited October 2023
Review titled Genix Healthcare Whitley Bay
Replied on 10 October 2023
Dear Geoff, thank you for taking the time to leave us a fantastic review. I will make sure to share this with the team. Kind regards Carly Martin-Legg, Practice Manager.
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Review titled Recommended Practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 October 2023
Arrived slightly early. Seen on appointment time. Dentist smiling and pleasant. In and out within 10 minutes of walking through the door and that included waiting to pay. Fortunately didn't need any follow up appointments this time. Only one thing which I can comment on, is there is always just one receptionist on desk, when there has clearly been two in the past. I've attended on four separate dates this year, and on one occasion, the dental nurse was looking after reception, until receptionist came back
Visited October 2023
Review titled Genix Healthcare Whitley Bay
Replied on 16 January 2024
Dear Patient, Thank you for the positive review! I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Whitley Bay. I can confirm there is now 2 receptionists at all times. Thank you for your feedback. Please do tell your friends because we grow through word of mouth. Vicky Halsall Interim Practice Manager Genix Healthcare Whitley Bay
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Review titled Helpful and welcoming
Rated 5 stars out of 5
by Denise - Posted on 19 October 2023
Unable to find a dentist since covid. The team from phone contact reception experience and informed professional treatment all first class. I would highly recommend.
Visited October 2023
Review titled Genix Healthcare Whitley Bay
Replied on 16 January 2024
Dear Denise, Thank you for the positive review! I am so happy to see another patient has taken the time to share their positive experience at Genix Healthcare Whitley Bay. Please do tell your friends because we grow through word of mouth. Vicky Halsall Interim Practice Manager Genix Healthcare Whitley Bay
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Review titled Very Professional
Rated 5 stars out of 5
by John Lavender - Posted on 01 August 2023
Popular practice, very professional and empathetic. Need to book in advance as they have long waiting times for normal appointments. However, I was seen very quickly when I required an emergency appointment.
Visited July 2023
Review titled Genix Healthcare Whitley Bay
Replied on 02 August 2023
Dear John, thank you for taking the time to leave us a brilliant review. I will make sure to pass this to my team. Kind regards Carly Martin-Legg, Practice Manager.
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Review titled excellent practice
Rated 5 stars out of 5
by Caroline Higgins - Posted on 10 June 2023
I have never had such amazing professional service they really put me at ease making my visit as relaxed as possible when i was an extremally nervous patient prior to my visit with this practice even the receptionists are all extremely nice, I can't recommend them any higher than beyond excellent thank you
Visited June 2023
Review titled Genix Healthcare Whitley Bay
Replied on 28 June 2023
Dear Caroline, thank you for taking the time to leave us such a lovely review. I will make sure to share this with the team. Kind regards Carly Martin-Legg Practice Manager
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
My whole family is registered here and gets good care. Reception staff are friendly and helpful. Everyone was very patient with my dentist hating toddler!
Visited May 2023
Review titled Genix Healthcare Whitley Bay
Replied on 28 June 2023
Dear patient, thank you for taking the time to leave us such a lovely review. I will make sure to share this with the team. Kind regards Carly Martin-Legg Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Cath - Posted on 21 April 2023
I found the practice excellent as they explain the process of what they are going to do so you understand and staff were really helpful which has given me confidence to be relaxed while having my treatment .
Visited April 2023
Review titled Genix Healthcare Whitley Bay
Replied on 24 April 2023
Dear Cath, Thank you for taking the time to leave your feedback. Your kind words mean a lot to us all; I will pass them along to the team. Kind regards, Jessica Easton Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ian Smith - Posted on 13 April 2023
Attending here,I am given confidence in the treatment,which is explained clearly with options and cost discussed. Paradoxically it is a pleasure to attend appointments.
Visited April 2023
Review titled Genix Healthcare Whitley Bay
Replied on 24 April 2023
Dear Ian, Thank you for taking the time to leave us such positive feedback. I am so happy to hear of your pleasant experience with us and will pass your kind words along to the team! We look forward to seeing you again in future. Kind regards, Jessica Easton Practice Manager
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Review titled On the money
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2023
Again I have used this practice and not been disappointed. Found the treatment good along with great advice. I have the feeling they do their job rather than chasing “extra “ work resulting in cost. Appointment was on time, the staff were efficient yet casual which created a good atmosphere considering it was a dental appointment which many people fear. Overall pleased with my visit
Visited April 2023
Review titled Genix Healthcare Whitley Bay
Replied on 16 May 2023
Dear patient, Thank you for taking the time to leave such a kind review. I am happy to hear about your positive experience with us and will pass your feedback along to the team! Kind regards, Jessica Easton Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
Obvious delay in obtaining an appointment due to covid catch up, but staff are always helpful and polite.
Visited April 2023
Review titled Genix Healthcare Whitley Bay
Replied on 16 May 2023
Dear patient, Thank you for taking the time to leave feedback. I will pass your kind words along to the team. Kind regards, Jessica Easton Practice Manager