Dr. J. K. Evans & Associate - Ratings and reviews
Reviews
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Review titled Terrible customer service
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
The older receptionist is unprofessional and rude. I went in to get forms to register my sons with them. Upon arrival I was met with you can’t have any forms because we are only giving out two a day. Which is fair enough but her attitude was really off and unprofessional. She told me to come back first thing if I wanted a form. So the following morning when they opened up I went in. But was met with the same old receptionist. Not a hello, welcome just a stare. Not even a smile. I asked for the forms and when proceeded to get my pen out to fill them out she said you can’t fill them in in here. It’s company policy. Seriously on what planet is this receptionist on? I was gobsmacked. So I just went outside filled them in went back inside to find her scrolling on her phone. I handed the forms over to her for her to say ring up in a few weeks!! Seriously this is not a good start. I don’t know if it’s her or the practice in general but I think some customer service goes a long way. Don’t they want my business? I have also tried to ring up numerous times and I can’t get through. I know why she’s probably on her phone. If my dentist was taking on my son’s would be going there because they are great. Dr J K Evans your older receptionist is making your business look really bad. And I will be telling other parents about my experience too.
Visited February 2024
Review titled Dr. J. K. Evans & Associate
Replied on 20 March 2024
We want to let you know that your feedback is important to us. All comments and responses are taken seriously to help aid us in making improvements where possible to the service we offer. We are sorry you felt unwelcomed, our aim is to provide a friendly and professional service to all the public especially at such a difficult time where patients are finding it difficult to register with an NHS dentist. As you have pointed out we limit two new patient forms per day, the reason for this is that many dentists in the area are not taking on new patients and we were getting inundated with the volume of new requests. On your second visit to the practice you entered the building before our opening time. After speaking with our staff, they said 'we were caught off guard', they were not expecting any patients as it was pre-opening times. This may explain staff using their phones as they had not officially started work. I will be bringing up your feedback in our next practice meeting and discussing the points you have made. If you no longer wish your children to be registered, please inform us as soon as possible. Moving forward, taking on board your comments, we will in future, invite patients to fill in the joining application forms when picking them up at reception.
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Review titled Excellent Service
Rated 5 stars out of 5
by Liz - Posted on 08 January 2024
Needed an urgent appointment to remove a large, infected tooth. Was seen within a day or two and tooth was removed straight away. Dentist and Assistant were lovely and kept me informed throughout process which was completed quickly. I was very grateful that they were so helpful and friendly, as well as efficient. Have been with this practice for many years and would highly recommend them.
Visited January 2024
Review titled Dr. J. K. Evans & Associate
Replied on 20 March 2024
Thank you for taking the time to write some feedback regarding your experience. It is very reassuring to here you were able to receive the treatment you needed and that you found our staff helpful, friendly and efficient. We will be discussing your feedback in our next practice meeting.
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Review titled Impossible to get through
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
I’ve been trying to get through for 3 days, hundreds and hundreds of phone calls. Permanently engaged or just rings and rings. Impossible to get through!
Visited April 2023
Review titled Dr. J. K. Evans & Associate
Replied on 11 May 2023
We are sorry you have found it difficult to speak to a member of our team. I would like this opportunity to explain why you may have encountered this problem. At our practice as we are a small practice we have one receptionist to deal with patients coming in and taking calls. The phone lines can be extremely busy at certain times of the day, we ask patients to consider this and call back at a different time in the day. The days in question we had mandatory CPR training and we're unable to answer any calls. The following day a member of our team had a sudden family bereavement which meant we were using the phones to re-arrange appointments and may explain why you found it difficult to speak with a member of the team. I hope you were able to get in-touch and we are sorry for any inconvenience this may have caused.
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Review titled Great practice
Rated 5 stars out of 5
by William williams - Posted on 17 March 2023
What a lovely experience I had! I use to hate the dentist but all the staff are so lovely and makes me feel so comfortable. Thank you
Visited March 2023
Review titled Dr. J. K. Evans & Associate
Replied on 26 April 2023
Thank you for your feedback. We understand for some patients it can be a difficult experience, its great to hear you were made to feel comfortable. I have passed on your response to our team.
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Review titled Highly recommended
Rated 5 stars out of 5
by Brigid K - Posted on 23 March 2023
Lovely staff, lots of smiles and excellent service. Very helpful. I had a check up following an extraction, Kal was so kind and gentle during extraction and made me feel at ease during a stressful appointment. Receptionist and nurses really lovely too
Visited March 2023
Review titled Dr. J. K. Evans & Associate
Replied on 11 May 2023
Thank you for your review, we understand it can be an uncomfortable experience for some people and we are glad you felt at ease, I have passed this on to the team.
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Review titled Highly recommended
Rated 5 stars out of 5
by Brigid K - Posted on 23 March 2023
Lovely staff, lots of smiles and excellent service. Very helpful. I had a check up following an extraction, Kal was so kind and gentle during extraction and made me feel at ease during a stressful appointment. Receptionist and nurses really lovely too
Visited March 2023
Dr. J. K. Evans & Associate has not yet replied.
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Review titled Great, friendly practice
Rated 5 stars out of 5
by Sophie Pitchford - Posted on 02 February 2023
After being so nervous to go the dentist the whole team from the receptionist to the dentist and dental nurse made the whole experience comfortable. I would recommend this dentist to everyone, great team and very accomodating to nervous patient's. Thank You All.
Visited February 2023
Dr. J. K. Evans & Associate has not yet replied.
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Review titled Unprofessional and very unhelpful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2022
We finally found a dentist to take us. Was so happy until I went in and asked for the forms. To say the receptionist was rude and unhelpful is an understatement. Got my forms and my adult daughter asked for forms. The woman gave her 1 form and told her she would have to go back as she had none left and needed to print some. (She didn’t look that busy to me that she could do them or at least ask us to wait 10 mins) anyway I was just about to start filling me form out when she says” you can’t fill that out here you have to do it at home “ there was 1 patient in the waiting area! Got to the car and realised I had no pen. Phoned her back to ask why we could fill it in there as it would mean me having to go all the way back home then back again. Her excuse was because of covid (ok get that ) so I said, there’s only 1 person in the waiting area? Her reply was “ yes but the dentist has a patient in his room” Clearly she did not want to do any work today. Will not go back. Thanks lady for your lack of people skills we now have to wait to find another dentist.
Visited July 2022
Review titled Dr. J. K. Evans & Associate
Replied on 28 July 2022
I am so very sorry you felt unwelcomed. We have high standards set at our practice and are disappointed that you felt this way. We take adverse responses very seriously and will be taking onboard your comments. I would like to explain our procedures and reasons for asking potential new patients to take the forms away to fill in at your convenience. We are a small busy practice with limited room in the practice reception area which is why we ask people to take the forms away to fill in and drop off at your convenience. With Covid-19 this has made the flow in our waiting areas more so difficult to manage. We must limit the number of people in our waiting area to reduce the risk to our vulnerable patients and the seating area also has a limited number of seats. The receptionist at the time had an injury to her hand and this made some tasks difficult. Unfortunately, when you had arrived, we had given out our last forms for new patients, as we had not predicted the high volume of people enquiring that day. I have discussed this matter with the team and I wish you well in finding a dentist you are comfortable attending and once again apologise you felt unwelcomed.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Samantha Tunstall - Posted on 22 September 2022
I have been using this Dentist for 14 years and when my children were 6 months old they also started using ( now ages 13 and 4)! We go every 6 months for a check up and have never had any problems! Lovely, friendly and very professional staff. Definitely recommend
Visited April 2022
Dr. J. K. Evans & Associate has not yet replied.