Devon Villa Dental Practice - Ratings and reviews
Reviews
-
Review titled No NHS appointments
Rated 1 star out of 5
by Andy Phillips - Posted on 28 December 2023
I called to make an appointment with the dentist I had always gone to but they only accept private patients now as my old nhs dentist has left and all the others gone private. I can not afford this on my salary as a support worker. Too bad for my clients if my infection gets worse I guess?
Visited December 2023
Review titled Devon Villa Dental Practice
Replied on 20 February 2024
Dear Patient, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment availability we are unable to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Julie Wood - mydentist Patient Services Team Leader
-
Review titled Terrible practice
Rated 2 stars out of 5
by Mr Matthew J Bardsley - Posted on 11 December 2023
In August this year. I had to have a tooth out under sedation. All went well till I go post extraction complication. When the surgery Devon Villa wouldn't see me post tooth extraction. Due to serve pain/ swelling. Leaving me in pain and leaving the community dentist and yet more expense to myself for this to be sorted and cleared up. As it is the reason I had a tooth out under sedation is because I'm a nervous patient in dentistry. Which the surgery was quick enough to take my money they didn't want to know there after.
Visited August 2023
Review titled Devon Villa Dental Practice
Replied on 05 March 2024
Dear Matthew, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader
-
Review titled Terrible communication
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Have been a patient for some years, and communication has always been rather poor. I received a very corporate, somewhat unclear letter today offering to transfer me from NHS care to a private dentist - when I rang to ask why, they informed me that neither I nor any other member of my family (wife, 2 children, not the subject of the letter) could continue to access NHS care with them - the member of staff answering the call seemed to regard it as an irritation (I am always polite; I would guess she is receiving a lot of puzzled calls, though), informed me there was a crisis in the NHS, didn't when asked explain how or why they were ceasing to offer care to long term patients without warning, and was quite defensive when I asked why my wife or children had not been informed ('We get letters out when we can'). Dentist who we have usually seen was always lovely; the communication from the organisation itself has, however, usually been poor, and staff not infrequently rude. I wonder what we do next?
Visited February 2023
Review titled Devon Villa Dental Practice
Replied on 24 April 2023
Dear patient, As you may be aware, we do have several dentist vacancies at your practice and are actively trying to recruit. Unfortunately, recruitment of dentist’s post pandemic is proving extremely difficult. There is a shortage of dentists in the UK which is making attracting dentists to certain areas of the country more difficult, and we are experiencing challenges in recruiting to the area. However, we are looking at all options to attract and re-locate dentists to your practice. Please be assured that the vacancies are not through any lack of trying or apathy on our part, purely that recruiting dentists, is proving difficult. However, whilst we are recruiting, if you experience a dental emergency, e.g. swelling or bleeding then you can still contact the practice and they will triage your symptoms and advise you how obtain emergency assistance until the practice is fully staffed. I understand that this news will be disappointing. Kind regards Julie Wood – {my}dentist patient services Team Leader
-
Review titled Great practice
Rated 4 stars out of 5
by Ben - Posted on 09 November 2022
I visited the dental clinic today for the pain I had since Sunday. The reception staff were very polite and welcoming. I filled out the required questionnaire and shortly after I was called in the treatment room. The dentist was pleasant and made me feel at ease. The procedures were explained to me clearly and despite a few attempts to carry out the treatment it was not successful and the dentist was very patient and professionally experienced. The dentist made a referral for me to come again for an extensive treatment. Although the treatment was not carried out but I was very impressed by the approach and the professionalism and looking forward to come back for the next appointment.
Visited November 2022
Review titled Devon Villa Dental Practice
Replied on 15 November 2022
Dear Ben, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Georgina Smith - {my}dentist Patient Services
-
Review titled Shambles
Rated 1 star out of 5
by Stuart - Posted on 01 December 2022
My son who is 12 had an abscess 6 months ago. The first consultation was fine. Since then we have had multiple appointments that were wrongfully booked in so they couldn’t finish his route canal!! This lead to the abscess coming back and him having to endure the pain all over again!! The treatment also needed starting again. Now we have had 5 appointments cancelled with every single lie you can imagine!! A total disgrace allowing on going suffering of my child!! They shouldn’t be allowed to call themselves a dentist as they don’t actually do anything!!! Furious isn’t even close
Visited November 2022
Review titled Devon Villa Dental Practice
Replied on 24 April 2023
Dear Stuart, Thank you for your feedback, it is very much appreciated as we always endeavor to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that your Son received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Dreadful service
Rated 1 star out of 5
by Mark A. - Posted on 23 August 2022
Rang to get an appointment as I had a large filling drop out at the back of my front tooth. Was told to ring back end of September to make an appointment, so potentially could be waiting 4 months to get a large hole filled. Absolute garbage service.
Visited August 2022
Review titled Devon Villa Dental Practice
Replied on 13 October 2022
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Oh dear
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2022
I know that nhs dental care is at best tricky these days but the service provided by this practice is really poor. Even before COVID there was as much chance of an appointment being cancelled than going ahead. This is a continuing theme post COVID. My children haven’t had a check up now for years following several cancellations and the latest information after another cancellation is to try and call in July to make an appointment. Even when you do see a dentist (choosing my words carefully so my review isn’t rejected) they can often leave a lot to be desired. Sadly it looks like we will have to go private just to get a suitable service despite the high cost.
Visited May 2022
Review titled Devon Villa Dental Practice
Replied on 31 May 2022
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments and the fact that we are unable to identify you from your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader